Customer Services Centre Officer

Brackenberry; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Services Centre Officer to handle enquiries across various service areas including Housing and Planning. Candidates should have experience in customer service roles and excellent communication skills. This is a temporary position in the City of London with a competitive pay range. Immediate availability is preferred.

Qualifications

• Proven experience in a customer service or contact centre role.
• Ability to handle difficult conversations with customers.
• Strong working knowledge of service areas like Housing, Repairs, and Planning.

Responsibilities

• Serve as the first point of contact for all customer enquiries.
• Handle queries across multiple service areas.
• Provide accurate information in accordance with policies.

Skills

Customer Service

Communication

Interpersonal Skills

Discretion

Job description

Overview

We are working closely alongside a Local Authority in Lewisham to assist with the appointment of a Customer Services Centre Officer on a 1-Year contract, highly likely to be extended at client7s discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £18.51 - £23.61 per hour

Responsibilities

• Serve as the first point of contact for all customer enquiries via telephone and face-to-face channels.
• Handle queries across multiple service areas, including Housing, Repairs, Registration Services, Environmental Services, Highways, and Planning.
• Provide accurate information and guidance in accordance with Lewisham Council7s policies and procedures.
• Liaise with internal departments to escalate or follow up on complex customer issues.

Qualifications

• Proven experience in a customer service or contact centre role, preferably within a local authority or public-facing organisation.
• Experience working in a fast-paced, multi-service environment handling a high volume of enquiries.
• Strong working knowledge of at least some of the following service areas: Housing, Repairs, Registration, Environmental Services, Highways, and Planning.
• Excellent communication and interpersonal skills with the ability to handle a wide range of customer interactions, including difficult conversations.

Please note

• You should be available to work immediately or at short notice.
• You should have right to work in U.K.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Required Skills

• Pay
• Discretion
• Enquiries
• Registration
• LTD
• Interpersonal Skills
• Planning
• Business
• Customer Service
• Communication