Customer Services Assistant / Receptionist / Front of House / Member Experience

Argyll; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A premium serviced office provider in Greater London is seeking a Customer Services Assistant to provide exceptional front-of-house support. The role involves managing client needs, setting up meeting rooms for events, and acting as a brand ambassador. Ideal candidates will have a service-oriented mindset, problem-solving skills, and attention to detail. The company promotes a people-first culture, emphasizes diversity, and offers opportunities for personal development.

Benefits

Great Place to Work recognition

Health cash plan

Learning and development opportunities

Qualifications

• Genuine desire to support and help others, always going above and beyond.
• Proactive problem solver with a common-sense approach.
• Meticulous and accurate, ensuring operational details are flawless.

Responsibilities

• Providing seamless operational and front-of-house support.
• Managing client needs and running centre operations.
• Setting up meeting rooms for corporate events.

Skills

Service Excellence

Thoughtful Problem-Solver

Attention to Detail

Collaborative

Learning Orientation

Professional Demeanour

Job description

For more than 20 years, Argyll has set new standards in the office experience. From the finest addresses in London, Argyll’s beautiful properties give high-achieving teams the most exclusive office environments, meeting rooms and event spaces, and exceptional service delivered with discretion and consistency.

Are you passionate about delivering a first‑class experience, not just a service?

Argyll is London’s premium serviced office provider. We are driven by a desire to create the finest workspace experience for our clients, combining iconic addresses, elegant architecture, and design with a personal, attentive service—ensuring our customers’ days run effortlessly.✨

This is an exciting opportunity to join a team recognised for its exceptional culture, and we are looking for a Customer Services Assistant to be the heart of our buildings.

Contractual Hours: 37.5 hours per week, Monday - Friday

Why Join Us?

You’ll be supported by a culture of empowerment, trust, and teamwork. We are proud to be recognised as a top employer :

• 🏆 Great Place to Work (2023)
• 🌟 Newsweek’s UK’s Top 100 Most Loved Workplaces (2022 & 2024)
• 🏅 The Sunday Times Best Places to Work (2024)

About the Role

This is a varied and hands‑on role where no two days are alike. As part of our Operations team, you will provide an exceptional, seamless experience for our clients and their visitors.

Your varied responsibilities will include:

• Providing seamless operational and front‑of‑house support.
• Proactively managing client needs and running day‑to‑day centre operations.
• Setting up meeting rooms for corporate events and preparing bespoke catering.
• Conducting essential operational duties (e.g., fire alarm tests, basic IT support).
• Acting as a brand ambassador, building strong professional relationships.
• Working flexibly across different buildings in our portfolio, with ample opportunity to learn and develop.

The Mindset : Who Excels Here

We are looking for someone who demonstrates the following qualities :

• Service Excellence : A genuine desire to support and help others, always going above and beyond.
• Thoughtful Problem‑Solver : A proactive and common‑sense approach to finding creative solutions.
• Attention to Detail : Meticulous and accurate, ensuring every operational detail is flawless.
• Collaborative : A great team player, keen to build effective relationships to deliver shared objectives.
• Learning Orientation : Eager to learn and develop a thorough understanding of our high standards.
• Professional Demeanour : You present yourself professionally and courteously, ensuring your communication and approach align perfectly with our elegant centres and premium client experience.

Our Commitment to You

We believe our people are our greatest asset. We are committed to your development, wellbeing, and creating a truly inclusive culture.

• 💙 A People‑First Culture : We are a Disability Confident Committed (Level 1) and Tommy’s accredited employer. Our family‑friendly policies go beyond statutory requirements, including a nursery fees salary sacrifice scheme.
• 🩺 Your Wellbeing : We offer a health cash plan to support you and your family, plus dedicated cancer support.
• 🤝 Teamwork & Community : We value recognition, with provisions for team breakfasts, lunches, and regular events. We also offer volunteering leave to support our charity partners.
• 📈 Learning and Development : We provide great opportunities for you to learn new skills and grow your career with us.

Diversity and Inclusion

Diversity is central to our ethos. We celebrate individuality and are committed to creating an inclusive environment where every background is valued. We welcome all applications. If you require any reasonable adjustments to participate in our application or interview process, please let us know.

Please note : Due to a high volume of applications, only successful candidates will be contacted.

If you are excited to join a company redefining the exclusive office experience, we would love to hear from you. Please click Apply now! ➡️

To learn more about our company, benefits, and culture, please visit our Careers at Argyll - Argyll page.