Customer Services Assistant

Lincolnshire Co-op; Scunthorpe; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading community-focused retailer in Scunthorpe is looking for a Customer Services Assistant to join their team. You’ll be pivotal in ensuring stock is replenished and providing excellent customer service at the checkout. No specific prior experience is required as full training will be given. The ideal candidate should possess a passion for customer service and be a reliable team player. The role offers flexible hours and various employee benefits, including 30 days annual leave and a pension scheme.

Benefits

30 days annual leave (pro-rata)

Pension scheme with up to 12% employer contributions

Generous discount rates

Annual discretionary bonuses

Working schedules available four weeks in advance

Free tea and coffee during breaks

Qualifications

• Demonstrate passion for customer service and a desire to deliver great shopping experience.
• Excellent communication and listening skills for fast-paced environment.
• Ability to work well as part of a team to drive sales.

Responsibilities

• Work on checkouts and replenish stock.
• Share knowledge of product range with customers.
• Promote benefits of membership.

Skills

Customer service passion

Communication skills

Teamwork

Enthusiasm

Reliability

Job description

About the role

Our food stores are at the heart of many local communities. You’ll be joining a team at the forefront of the business, working together to keep the store fully stocked and ready for our customers, always delivering friendly service with a smile!

Every day will offer a new experience, and you’ll be involved in a wide range of activities together as part of a passionate and hardworking team. As a Customer Services Assistant you will be working on our checkouts, replenishing stock, sharing your knowledge of our range with our customers alongside promoting the benefits of membership.

We’re part of the communities that we support, and our stores are open when our customers need us. So, we need candidates to be flexible with their working hours where possible. If applicable, we will discuss in more detail with you at the interview stage.

Watch the video below to meet our colleague Hayley, who works in one of our food stores:

About You

We’re not looking for any specific experience or qualifications – we’ll provide you with all the training necessary! It’s your personality, skills, motivation, and values that matter the most to us. You’ll need to demonstrate:

• A passion for customer service and a desire to deliver a great shopping experience for our customers
• Excellent communication and listening skills to help adapt to a fast-paced retail environment
• The ability to work well as part of a team to drive sales and achieve goals, ensuring the success of your store
• An enthusiastic approach and willingness to support your colleagues
• Reliability and being able to take responsibility for being at work on time, well presented and ready to be a brand ambassador
• That you can help us achieve our purpose by being inspiring, helpful, and trustworthy!

As we review applications, we may contact you to ask a few screening questions as part of our process. We will attempt to contact your mobile number first, however if we cannot reach you we will leave a message.

Benefits

In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

• 30 days annual leave (including bank holidays) (pro-rata)
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonuses to reward you for your hard work
• Working schedules that are available four weeks in advance, giving you time to plan around your shifts
• Free tea and coffee provisions for all colleagues during rest breaks at work

We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivate us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on [phone], or alternatively you can email [e-mail].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.