Customer Services Advisor

West Kent Housing Association; Sevenoaks; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local housing association based in Sevenoaks is seeking a Customer Services Advisor. The role involves effective communication with customers and problem-solving using the latest technology. Ideal candidates will be self-motivated and excel in customer service. Benefits include a generous pension, health plan, and flexible working options.

Benefits

Generous pension and life cover

Health cash plan

Flexible leave package

Paid time off to volunteer

Annual wellness grant

Qualifications

• Positive attitude and commitment to customer satisfaction.
• Ability to thrive in a busy environment.
• Confident in using technology, e.g., phone, email, web, and social media.

Responsibilities

• Communicate effectively with customers via various channels.
• Solve problems and exceed customer expectations.
• Maintain quality results under pressure.

Skills

Excellent communication skills

Customer service skills

Problem-solving skills

Self-motivated

Job description

Overview

Customer Services Advisor (£29,631 full-time salary, 37 hours per week, fixed-term 12 months)

Job Role

We need people who enjoy communicating with others whether via the phone, email, web or social media. You will need to be confident using the latest technology and will also like to problem solve and be happy to 'go the extra mile' for our customers.

You will have a positive attitude, excellent communication and customer service skills, and be committed to always doing the best for the customer. You need to be self-motivated and able to thrive and maintain quality results in a busy environment.

About Us

At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Ourvisionis to deliver places to live and space to grow for our current and future residents.

Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.

Benefits

We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.

Location

The role will be based in our Sevenoaks Office, however we offer a flexible approach to hybrid working.

Hours

37 hours per week, 8.45am to 5.15pm Monday to Thursday and 9am to 5pm on Friday.

Application Information

We will only consider applications submitted with a full CV and completed supporting statement.

You can access the full job description on our website.

For an informal discussion please call (phone number removed) and ask to speak to Paige Thurston or Kelly Smith (Customer Services Team Leaders).

Previous applicants need not apply.

Advert Closing Date: 8am on 18 October 2025

Interview Date: 28 and 29 October 2025