Customer Services Advisor

Millbrook Group Ltd; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading healthcare provider is seeking a Customer Service Coordinator to join their Berkshire team. The role involves managing around 80 calls daily, addressing inquiries, and coordinating orders for essential community healthcare equipment. Ideal candidates possess strong experience in a fast-paced office environment, with excellent communication skills and attention to detail. The position offers a salary of £25,466.64 and various benefits, including free parking and a pension scheme. Opportunities for flexible working arrangements are also available.

Benefits

Free parking

Company Pension Scheme

Life Assurance

Rewards scheme with exclusive perks and discounts

Qualifications

• Experience in a busy office environment is crucial.
• Attention to detail is necessary for order analysis.
• Confident communication skills over phone and email are required.

Responsibilities

• Handle incoming calls and queries professionally.
• Coordinate orders and manage deliveries.
• Check online order errors and proceed with invoicing.

Skills

Telephone based customer service experience

Strong experience in a fast-paced office

Good attention to detail

Professional manner

Competent IT skills

Tools

Microsoft Office

Job description

Job Advert

We are currently looking for a Customer Service Coordinator to join the team within our Berkshire Community Equipment Service Centre.

Day to day you will spend 90% of your time on the phone, handling calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. Our working environment is very fast paced and you will be making or receiving around 80 calls a day. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

As a healthcare equipment provider, Millbrook Healthcare works in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.

The Role

• Assist and manage incoming calls, answering any queries in a timely and professional manner
• Coordinating orders to be delivered, installed and collected by our Driver Technicians via phone call
• Order analysis by checking and identifying any errors made on online orders
• Invoicing and entering of orders via the online system
• General administration that supports daily activities and duties

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

• Monday to Friday 08:00-16:30, 40 hours per week
• £25,466.64
• Free parking
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Core Values

• Care and respect for our colleagues and service users
• Accountable and proud
• Ready to learn and grow
• Enhance our service users’ lives
• Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.