Customer Services Administrator

Smurfit Westrock; England; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading sustainable packaging company in the United Kingdom seeks a Customer Service Representative to handle orders and inquiries from clients. The role involves providing exceptional service and maintaining clear communication with internal teams. Ideal candidates will have strong customer service and communication skills. The company offers competitive salary and benefits, including ongoing training and flexible working options. Join us to help build a sustainable future together.

Benefits

Competitive salary & benefits

Ongoing training and development

24/7 confidential support

Flexible working options

Qualifications

• Experience in a customer service role is preferred.
• Ability to communicate effectively both verbally and in writing.
• Strong multitasking abilities in a fast-paced environment.

Responsibilities

• Handle customer orders and enquiries via phone and email.
• Maintain clear and consistent communication with internal teams.
• Respond promptly to customer queries and complaints.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

As a key member of our Customer Services Team, you ll work closely with all internal departments to ensure a seamless customer experience. This role will provide world-class service and support to our valued clients

Main Duties & Responsibilities

• Handle customer orders and enquiries via phone and email.
• Keep customers informed of any changes to their orders, including change to delivery schedule.
• Processing, monitoring and follow up of customer quality complaints.
• Accurately raise orders in our system.
• Respond promptly and professionally to customer queries.
• Administrative tasks as the role requires.
• Maintain clear and consistent communication with internal teams.
• Any other reasonable request that supports the business.
• Your job title does not limit your duties, and the Company may require you from time to time to undertake any other duties within your capability.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.