Customer Service & Trade Counter Assistant

Norsemen Safety & Industrial Supplies Limited; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supplier of safety and industrial supplies is seeking a Customer Service & Trade Counter Assistant for their Belfast operation. In this full-time role, you will provide excellent support to customers at the trade counter and via phone or email. Strong communication skills and a proactive attitude are essential. The position offers a competitive salary and a supportive team environment, as well as opportunities for training and career development.

Benefits

Competitive salary

Supportive team environment

Training and career development opportunities

Qualifications

• Fluent spoken & written English.
• Strong customer service attitude and communication skills.
• Full clean driver’s licence.

Responsibilities

• Serve customers at the trade counter with professionalism and enthusiasm.
• Handle inbound calls and emails, providing excellent customer support.
• Process orders, stock queries, and quotations using Outlook, Word & Excel.

Skills

Customer Service

Communication skills

Computer skills (Outlook, Word, Excel)

Team player

Proactive approach

Job description

Overview

Belfast | Full-Time

Norsemen Safety & Industrial Supplies Ltd is a leading supplier of Safety, PPE, and Welding equipment across Northern Ireland, ROI, and the UK. We are expanding our team and looking for a motivated Customer Service & Trade Counter Assistant to join our Belfast operation.

About the Role

This is a fantastic opportunity for someone who enjoys working with people and providing excellent customer service. You’ll play a key part in supporting our customers — whether it’s at the trade counter, over the phone, or by email — while helping to keep our business running smoothly day to day.

Experience in safety, PPE, welding supplies, or industrial distribution would be an advantage, but it’s not essential. What matters most is your positive attitude, communication skills, and willingness to learn.

Key Responsibilities

• Serve customers at the trade counter with professionalism and enthusiasm
• Handle inbound calls and emails, providing excellent customer support
• Process orders, stock queries, and quotations using Outlook, Word & Excel
• Assist with upselling and cross-selling products to support sales growth
• Maintain a tidy and organised trade counter area
• Work as part of a supportive and friendly team

Skills & Experience Required

• Fluent spoken & written English
• Computer skills (Outlook, Word, Excel essential)
• Strong customer service attitude and communication skills
• Full clean driver’s licence
• Team player with a proactive approach
• Background in safety/PPE, welding supplies, or industrial distribution desirable but not essential

Hours & Location

• Monday – Thursday: 8:00am – 5:00pm
• Friday: 8:00am – 4:00pm
• Based at our Belfast site

What We Offer

• Competitive salary (based on experience)
• Supportive and friendly team environment
• Training and career development opportunities
• The chance to work with leading industry products and suppliers

If you’re customer-focused, reliable, and ready to build a career in a growing company, we’d love to hear from you!

Apply today by clicking the "APPLY" button below sending us your up-to-date CV.

Skills: Customer Service; Counter Assistant; Trade Counter Assistant