Customer Service

Adecco; Bury St Edmunds; On-site; GBP 20,000 - 25,000; Part time

Job summary

A recruitment agency seeks a Customer Service Representative for a temporary position in Bury St Edmunds. The ideal candidate will have prior customer service experience, particularly in manufacturing, and strong communication skills. This role involves managing customer orders and maintaining accurate customer data while working in a fast-paced environment. Candidates should be proactive, organized, and focused on delivering high-quality service. The position offers exposure to a supportive and professional team.

Benefits

Supportive team environment

Exposure to manufacturing

Collaborative workplace

Qualifications

• Experience in a customer service role, preferably in manufacturing.
• Ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills.

Responsibilities

• Manage customer orders and ensure accuracy in pricing and documentation.
• Proactively communicate with customers regarding order statuses.
• Resolve after-sales queries effectively.

Skills

Previous experience in a customer service role

Strong communication skills

Highly organised

Proactive and adaptable

Team player with a customer-focused approach

Job description

Customer Service Representative

Sector: Manufacturing

Contract Type: Temporary, 3 months +

Working Pattern: Full Time

We are recruiting on behalf of a manufacturing client who is seeking a Customer Service Representative to join their busy and customer-focused team. This role is ideal for someone who enjoys working in a fast-paced environment and delivering a high standard of service.

The Role

You will support the day-to-day operations of the customer service function, acting as a key point of contact for customers and working closely with internal teams to ensure orders, payments, and customer data are managed accurately.

Key Responsibilities

• Manage customer orders from set-up through to confirmation, ensuring correct pricing, documentation, and payment status
• Chase missing information, proforma payments, and blocked orders to minimise delays
• Maintain and update customer master data, including consignee and logistics information
• Communicate proactively with customers regarding order status, quotations, and delivery date changes
• Complete order checks for key accounts to ensure accuracy and service quality
• Log and resolve after-sales queries, including processing credits where required
• Support supplier and internal documentation processes, including questionnaires

About You

• Previous experience in a customer service role, ideally within manufacturing or a similar environment
• Strong communication skills, both written and verbal
• Highly organised with the ability to manage multiple priorities
• Proactive, adaptable, and keen to learn
• A positive team player with a customer-focused approach

What's On Offer

• Full-time temporary position within a supportive and professional team
• Exposure to a well-established manufacturing environment
• A collaborative workplace where contributions are valued

If you're looking for a varied customer service role where accuracy, communication, and teamwork are key, we'd love to hear from you.

Apply today to take the next step in your customer service career.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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