Customer Service Support, Part Time

Huntress - Bracknell; Bracknell; On-site; GBP 17,000 - 18,000; Part time

Job summary

A leading recruitment agency in Bracknell seeks a part-time Customer Service Coordinator to manage customer claims and queries, ensuring accuracy and empathy in resolving issues. Enjoy a supportive work environment within an innovative company. Ideal for those with experience in handling customer claims and a detail-oriented mindset.

Benefits

Supportive team environment

Opportunity to work with reputable clients

Qualifications

• Experience handling customer claims, refunds, or delivery issues.
• Brilliant attention to detail essential.
• Strong communication skills to manage claims professionally.

Responsibilities

• Managing customer claims and queries regarding credits and adjustments.
• Investigating and resolving issues swiftly and empathetically.
• Reviewing and documenting credits in line with policy.

Skills

Handling customer claims

Attention to detail

Strong communication skills

Proactive problem-solving

IT confidence

Job description

Overview

Are you a natural problem-solver who enjoys untangling complex queries, spotting discrepancies and keeping processes running smoothly? If so, this could be your next move. We're looking for a Customer Service Coordinator to join our client's friendly and forward-thinking team. This role sits at the heart of both customer service and finance, making sure product claims, credits and rebills are handled quickly, accurately and with care, turning tricky issues into smooth resolutions.

Responsibilities

• Managing customer claims and queries relating to credits, adjustments and rebills due to incorrect or faulty goods
• Investigating and resolving issues with empathy, speed and precision
• Reviewing, processing and documenting credits in line with company policy
• Making sure corrected invoices are issued accurately and on time
• Collaborating with order management, finance and customer service teams to keep processes seamless
• Maintaining clear, detailed records and preparing reports on claims, credits and rebills
• Ensuring all claims and processes comply with company and system requirements

Qualifications

• Experience handling customer claims, refunds or delivery issues, on faulty goods and incorrect product deliveries
• Brilliant attention to detail
• Strong communication skills to manage customer claims with professionalism and empathy
• A proactive, problem-solving mindset
• IT confidence and accuracy when recording and reporting information

What’s in it for you

• The chance to be part of an international, innovative company with a household-name client base
• A supportive team environment where collaboration and ideas are encouraged
• A role where your attention to detail and accuracy really make a difference

Job Title: Customer Service Support

Type: Part-Time (3 days per week)

Salary: £17,000 - £18,000 per annum

Location: Bracknell

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK