Customer Service Support, Part Time

Huntress; Bracknell; On-site; GBP 17,000 - 18,000; Part time

Job summary

A recruitment agency is seeking a Customer Service Coordinator to join a client team in Bracknell. The role focuses on managing customer claims and ensuring accurate processing of credits and rebills. Ideal candidates will demonstrate strong communication skills and attention to detail. This part-time position offers an opportunity to be part of an international company with a supportive environment.

Benefits

Supportive team environment

Opportunity to work with innovative clients

Qualifications

• Experience handling customer claims, refunds or delivery issues, on faulty goods and incorrect product deliveries.
• Strong communication skills to manage customer claims with professionalism and empathy.
• IT confidence and accuracy when recording and reporting information.

Responsibilities

• Managing customer claims and queries relating to credits, adjustments and rebills.
• Investigating and resolving issues with empathy, speed and precision.
• Reviewing, processing and documenting credits in line with company policy.

Skills

Attention to detail

Communication skills

Problem-solving mindset

IT confidence

Job description

Overview

Are you a natural problem-solver who enjoys untangling complex queries, spotting discrepancies and keeping processes running smoothly? We’re looking for a Customer Service Coordinator to join our client’s friendly and forward-thinking team. This role sits at the heart of both customer service and finance, making sure product claims, credits and rebills are handled quickly, accurately and with care, turning tricky issues into smooth resolutions.

Responsibilities

• Managing customer claims and queries relating to credits, adjustments and rebills due to incorrect or faulty goods
• Investigating and resolving issues with empathy, speed and precision
• Reviewing, processing and documenting credits in line with company policy
• Ensuring corrected invoices are issued accurately and on time
• Collaborating with order management, finance and customer service teams to keep processes seamless
• Maintaining clear, detailed records and preparing reports on claims, credits and rebills
• Ensuring all claims and processes comply with company and system requirements

Qualifications

• Experience handling customer claims, refunds or delivery issues, on faulty goods and incorrect product deliveries
• Brilliant attention to detail
• Strong communication skills to manage customer claims with professionalism and empathy
• A proactive, problem-solving mindset
• IT confidence and accuracy when recording and reporting information

What’s in it for you

• The chance to be part of an international, innovative company with a household-name client base
• A supportive team environment where collaboration and ideas are encouraged
• A role where your attention to detail and accuracy really make a difference

Job Details

Job Title: Customer Service Support

Type: Part-Time (3 days per week)

Salary: £17,000 - £18,000 per annum

Location: Bracknell

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.