Customer Service / Supply Chain Coordinator

Manpower; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A staffing company is seeking a Customer Service / Supply Chain Coordinator in East Midlands. In this role, you will balance supply and demand across multiple manufacturing sites, coordinate production schedules, and communicate changes to stakeholders. The ideal candidate should have experience in demand planning and strong communication skills. This is a permanent full-time position, with a focus on efficient customer service.

Qualifications

• Background in demand planning, supply chain coordination, or production scheduling within manufacturing.
• Strong understanding of manufacturing processes within packaging.
• Excellent communication and stakeholder management skills.

Responsibilities

• Work with Sales and Customer Service teams to forecast demand and align production plans.
• Coordinate production across multiple sites to balance capacity.
• Communicate proactively with internal teams and customers regarding changes.

Skills

Demand planning

Supply chain coordination

Production scheduling

Communication

Analytical skills

Job description

Overview

Manpower are pleased to bring an exciting opportunity to market, having been retained on behalf of one of our prestigious partners, a well-known group and historical brand within the industry. They are currently looking to engage a customer service / supply chain coordinator to support the team. This key role connects Sales, Customer Service, and Production to ensure customer requirements are met efficiently and without disruption.

Role

As a central point of contact, you will be responsible for balancing supply and demand across multiple manufacturing sites. You'll coordinate production schedules, manage inter-site production transfers, and ensure any changes are communicated effectively to both customers and internal stakeholders.

Responsibilities

• Work with Sales and Customer Service teams to forecast demand and align production plans.
• Coordinate production across multiple sites to balance capacity and maintain service levels.
• Communicate proactively with internal teams and customers regarding supply or schedule changes.
• Analyse demand and production data to identify trends, risks, and opportunities.
• Provide reports and insights to support strategic planning.

Skills & Experience

• Background in demand planning, supply chain coordination, or production scheduling within manufacturing.
• Strong understanding of manufacturing processes within packaging.
• Excellent communication and stakeholder management skills.
• Analytical mindset with data interpretation and reporting experience.
• Ability to manage multiple priorities and perform well under pressure.

What We\'re Looking For

• Proactive and solution oriented.
• Strong team player with a customer-first mindset.
• Detail-focused and highly organised.
• Comfortable working across multiple sites and functions.

Job Info

• Job Title: Customer Service / Supply Chain Coordinator
• Company: Manpower
• Location:
• Posted: Sep 2nd 2025
• Closes: Oct 3rd 2025
• Sector: Administration
• Contract: Permanent
• Hours: Full Time