Customer Service Supervisor

Booker; East Suffolk; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading food wholesaler in East Suffolk is looking for a Duty Manager to oversee a team of over 40 colleagues and enhance customer satisfaction. This role requires strong team management, a passion for exceptional service, and prior experience in the retail trade. You will be responsible for ensuring legal compliance, handling payments, and addressing customer inquiries. Join us to kick start your career in a dynamic and rewarding environment where flexibility is valued.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible and adaptable with strong team management skills.
• Experience in supervising or managing a team.
• Practical experience in the retail trade.

Responsibilities

• Manage a team of over 40 colleagues.
• Control and recover overdue payments from customers.
• Ensure the team complies with legal standards.
• Engage and resolve customer issues to improve satisfaction.

Skills

Exceptional customer service

Team management

Excellent communication

Retail trade experience

Adaptability

Job description

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses.

Controlling debt and recover overdue or failed payments from customers.

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.

Liaising with other department Supervisors to monitor orders for delivery.

Managing a team of customer focused individuals throughout reception and checkout area.

To be successful in this role your skills and experience will include:

Passionate about providing exceptional customer service.

Flexible, adaptable and enjoys working with, as well as managing a team.

An excellent communicator with some experience in supervising or managing a team.

Practical experience in the retail trade.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites and six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk