Customer Service Specialist (m/f/x)

TIP Group; Ferrybridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company based in Ferrybridge is looking for a dedicated professional to manage operational responsibilities, including margin management and vendor pricing. The ideal candidate will possess excellent customer care and communication skills with a proactive approach to their work. This role offers a supportive and collaborative team environment where contributions are valued, alongside a competitive benefits package that includes private healthcare and a pension scheme.

Benefits

£1,000 employee referral bonus

Private Healthcare for You & Your Loved Ones

Annual contribution towards your well-being

Pension Scheme with Aviva

Income Protection available

Life Assurance (up to 3x annual base salary)

Ability to buy up to 4 additional days for more holidays

Awards & Recognition (Christmas vouchers, business hero awards)

Qualifications

• Good customer care and communication skills with a professional telephone manner.
• A proactive mindset and a sense of ownership in your work.
• A good sense of humour - we work hard, but we like a laugh too.

Responsibilities

• Executing on planned margins and contributed value.
• Managing work orders, maintenance history, and authorising additional work.
• Working closely with a supportive, hands-on team that values your input.
• Managing vendor pricing, warranty claims, trailer reservations, tyre management, rebill processes.
• Reporting customer-related data for margin improvement and contract reviews.

Skills

Customer care skills

Communication skills

Proactive mindset

Sense of humor

Job description

Responsibilities

Executing on planned margins and contributed value, managing work orders, maintenance history, and authorising additional work while ensuring cost control and compliance

Working closely with a supportive, hands-on team that values your input

Managing vendor pricing, warranty claims, trailer reservations, tyre management, rebill processes, and reporting customer-related data for margin improvement and contract reviews

Qualifications

Good customer care and communication skills with a professional telephone manner

A proactive mindset and a sense of ownership in your work

A good sense of humour - we work hard, but we like a laugh too

Benefits

• £1,000 employee referral bonus
• Private Healthcare for You & Your Loved Ones
• Annual contribution towards your well-being
• Pension Scheme with Aviva
• Income Protection available in case of long-term sickness or disability
• Life Assurance (up to 3x annual base salary)
• Ability to buy up to 4 additional days for more holidays!
• Awards & Recognition so you feel valued for your hard work (e.g. Christmas vouchers, business hero awards etc.)

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