Customer Service Specialist

V3 Recruitment; Gosport; On-site; GBP 24,000 - 28,000; Full time

Job summary

A recruitment agency is seeking two Customer Service Specialists to join their team in Gosport. In this permanent role, you will manage customer orders, prepare invoices, and track Service Level Agreement data. The ideal candidates will have prior customer service experience, excellent communication skills, and the ability to handle multiple priorities. This position offers a supportive environment for career growth, with a salary starting from £24,420 per year.

Qualifications

• Previous experience in a customer service role is essential.
• Excellent written and verbal communication skills are required.
• Strong organisational skills and ability to handle multiple priorities.

Responsibilities

• Manage and process customer orders accurately.
• Prepare and distribute monthly invoices.
• Track and monitor Service Level Agreement (SLA) data.

Skills

Customer service experience

Written and verbal communication

Organisational skills

Problem-solving abilities

Proficiency with Microsoft Office

Job description

Pay: From £24,420.00 per year

Customer Service Specialist (Permanent)

Location: Gosport

Department: Customer Service

Reports to: Customer Service Manager

Are you passionate about delivering outstanding customer service and looking for an opportunity to grow your career in a supportive, team‑oriented environment? We're seeking two Customer Service Specialists to join our dynamic and friendly Customer Service Team!

As a key part of our team, you will be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency. You'll have a variety of tasks, from managing orders to maintaining accurate system data, all while helping uphold our high service standards.

What you’ll be doing:

• Managing and processing customer orders with precision.
• Preparing and issuing monthly invoices.
• Tracking and monitoring Service Level Agreement (SLA) data.
• Creating and distributing weekly feedback reports.
• Maintaining systems and master data, including customer records.
• Supporting the wider team with additional tasks as needed.

What we are looking for:

• Previous experience in a customer service role.
• Excellent written and verbal communication skills.
• Strong organisational and problem‑solving abilities.
• The ability to stay calm under pressure and handle multiple priorities.
• Proficiency with Microsoft Office and other relevant systems.

Additional Information:

• Salary: £24,150 per year
• Hours of work: Monday to Friday, 37.5 hours per week (8:30-17:00 / 9:00-17:30)