Customer Service Representatives Call Centre

Alyana UK; Cardiff; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm based in Cardiff is seeking enthusiastic Customer Service Representatives. This hybrid role offers a competitive hourly wage of £12.38, with additional pay for weekends and bank holidays. Candidates must be based in the UK, have the right to work full-time, and must possess an up-to-date DBS. The position involves providing customer-focused assistance through various channels to help citizens utilize digital services confidently. Join the firm to be part of a team that values positive service delivery in Cardiff.

Benefits

Competitive salary

Opportunity for growth

Inclusive work environment

Qualifications

• Right to work in the UK.
• Up to date DBS required.
• Passion for providing exceptional customer service.

Responsibilities

• Provide customer-focused responses through multiple channels.
• Assist citizens in using digital services.
• Handle complex enquiries via traditional channels.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

Customer Service Representatives Call Centre

About the job Customer Service Representatives Call Centre

Job Title: Customer Service Representative

Location: Cardiff, UK

Alyana, a leading company in the recruitment is currently seeking dedicated and enthusiastic Customer Service Representatives to join our client's team in Cardiff, UK. This is a full-time/ part-timeposition, offering a competitive salary and excellent benefits package. This is a hybrid position.

If you are based in the UK, have a right to work full time, have an up to date DBS with us and do not need sponsorship, this may be suitable for you.

We currently have a number of opportunities to join our client's team at Cardiff.

The highly acclaimed team provides a customer focused response on a range of services through multiple channels of access including web contacts, Live Chat and social media with a new focus on assisting citizens to confidently utilize a growing suite of digital services available within Cardiff and develop digital capabilities.

Complete support and assistance to those with more complex enquiries with still be available over traditional channels and the team advoke for all citizen needs. The service is currently based at Cardiff with the potential for hybrid working opportunities.

As a minimum we will need your CV, photo ID, eligibility to work documents, DBS and Criminal conviction declaration.

Pay rate £12.38/h, Bank Holiday £24.76/h, over time and weekend £18.57, evening £16.51

List of documents and links to DBS etc. can be found here.

Please follow us on social media links provided below to stay up to date.

At Alyana, we value our employees and strive to create a positive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for growth and development within the company.

If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding career, we encourage you to apply for this position. Join our team at Alyana and be a part of our mission to provide the best service to customers in Cardiff, UK.

If you need any assistance pleaseemail [e-mail] with referenceRQ1321255 in the subject field.