Customer Service Representative - Uncapped Commission

ZipRecruiter; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Part time

Job summary

A leading recruitment platform is seeking a part-time Sales Advisor in Merthyr Tydfil. The role offers training to facilitate customer engagement on digital solutions without hard sales tactics. Candidates should be confident communicators who enjoy building relationships. Benefits include a great hourly rate, flexible working arrangements, and comprehensive support for career development.

Benefits

Online GP access

Market-leading paid carer’s leave

Equalised maternity, paternity, and adoption leave

Huge discounts on EE & BT products

Optional Private Healthcare and Dental

Volunteering days

Tailored training

Qualifications

• Experience in relationship building and managing daily negotiations is beneficial.
• Confidence in communication and ability to ask questions.

Responsibilities

• Provide training to discuss products and services confidently.
• Engage with customers over the phone to enhance their digital lives.

Job description

Overview

Part time : Permanent - 20 Hours per week Salary : £25,087 pro-rata rising to £25,684 pro-rata at 8 months in role, plus uncapped commission

Location: Merthyr Tydfil

Contact Centre Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Part-time shift pattern: Monday Tuesday Wednesday Thursday Friday Saturday Sunday
OFF OFF 16:30-21:00 16:30-21:00 16:30-21:00 09:45-18:00 OFF

Role summary

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. You may have a wealth of life experience and relationship-building skills, or you may be used to managing daily negotiations in a busy household. These transferable skills can help you succeed as a Sales Advisor with EE.

Responsibilities

We’ll provide training so you can talk confidently about all our products and services. The role involves talking to customers over the phone about how we can enhance their digital lives and discussing the right products for them. We don’t do “hard sales.”

What we offer

• A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
• Online GP – access to a GP via telephone or video 24/7 for you and your immediate family
• Market-leading paid carer’s leave (up to 2 weeks off for carers)
• Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year
• Huge discounts of EE & BT products
• Support in carving your own career path
• Optional Private Healthcare and Dental
• Volunteering days and a supportive team culture with tailored training

Who we’re looking for

We’re seeking people who are confident communicators, enjoy asking questions, and like building relationships. Training will be provided to help you discuss our products effectively. Prior sales experience is not required.

Notes

EE is committed to flexibility and supporting you to be successful, including scheduling your own breaks and banking time, and occasional home working where possible.