Customer Service Representative - Manufacturing

ZipRecruiter; Ellesmere Port; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A globally recognised manufacturing company in Ellesmere Port is seeking a motivated Customer Service Representative on a full-time temporary basis. You will manage order processes, ensure customer satisfaction, and liaise with suppliers. Ideal candidates have experience in fast-paced environments and SAP knowledge. The hourly rate ranges from £16 to £20, with potential for remote work post training.

Benefits

On-site parking

Work from home 1 day per week post training

Qualifications

• Experience in a highly customer-focused role.
• Ability to prioritize workload and react quickly in a changing environment.
• Good understanding of order processing and knowledge of export is desired.

Responsibilities

• Manage order processes from initial enquiry through to completion.
• Liaison with suppliers and warehouses to ensure cost efficiency.
• Prepare export documentation and invoicing.

Skills

Customer-focused

Order processing

Communication

Microsoft Office

SAP

Job description

Overview

Your new company
A globally recognised manufacturing company are currently seeking a motivated Customer Service professional to join one of their established teams on a 6-month temporary basis. Working within a large and skilled team, you will have ample support around you!

Responsibilities

As a Customer Service Representative, you will manage the order processes from initial enquiry through to completion. This will include; liaison with suppliers/warehouses/planning to ensure cost efficiency and stock availability, monitoring orders and ensuring customers are kept up to date throughout the process, preparing export documentation, invoicing and ad hoc project work. As this team covers the EMEA region, European are advantageous, but not essential. You will be managing high volume and high order value via SAP.

Qualifications

You will have experience in a highly customer-focused role, ideally within a fast-paced manufacturing organisation. You will be able to prioritise your workload and react quickly in a changing environment. You will have a good understanding of order processing and knowledge of export is desired. You will be able to communicate excellently, both written and verbal, and be able to use Microsoft Office to a high standard as well as be entirely comfortable with technical ERP and CRM databases. SAP experience is , but other systems will be considered.

Benefits

You will get the opportunity to work for a highly reputable business in the local area on a full-time temporary basis, receiving an hourly rate of £16 - £20ph depending on industry and system experience! Plenty of on-site parking is available, and you are able to work from home 1 day per week post training.

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