Customer Service Representative

INTELCIA; Park; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading outsourcing company is seeking a Customer Service Representative for an on-site full-time position in Park. You'll assist customers with inquiries, resolve concerns, and ensure satisfaction. Successful candidates will have customer service proficiency, strong problem-solving, and communication skills. The role requires prior experience as an advantage along with a high school diploma. Join a dynamic team and help enhance customer experience in a supportive environment.

Qualifications

• Proficiency in customer service processes, including Customer Support and Customer Service.
• Strong skills in fostering Customer Satisfaction and enhancing Customer Experience.
• Ability to handle customer inquiries effectively and provide tailored solutions.

Responsibilities

• Assist customers with inquiries and resolve concerns.
• Manage customer interactions across various communication channels.
• Maintain accurate records of customer interactions.

Skills

Customer Support

Customer Service

Customer Satisfaction

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Customer relationship management tools

Job description

Company Description

Intelcia is a global leader in outsourcing with 20 years of expertise in providing tailored services combining talent, technology, and processes to meet international standards. The company offers a range of solutions, including Multichannel CX, Business Processes, IT, and Consulting Services, enabling clients to focus on their core business challenges. With a presence in Europe, North Africa, Sub-Saharan Africa, the Indian Ocean, North America, Latin America, and the Caribbean, Intelcia operates with over 35,000 employees across 85 operational centers. The company aims to be among the top 10 global outsourcing leaders and achieve €1.5 billion in turnover by 2025.

Role Description

This is an on-site, full-time position for a Customer Service Representative based in Park. The role involves assisting customers with inquiries, resolving concerns, and ensuring customer satisfaction. Responsibilities include managing customer interactions across various communication channels, maintaining accurate records of customer interactions, and providing effective solutions to address customer needs while maintaining a positive and professional demeanor.

Qualifications

• Proficiency in customer service processes, including Customer Support and Customer Service
• Strong skills in fostering Customer Satisfaction and enhancing Customer Experience
• Ability to handle customer inquiries effectively and provide tailored solutions
• Strong communication and problem-solving abilities
• Prior experience in a similar role is a plus
• Familiarity with customer relationship management tools and technology
• High school diploma or equivalent; additional educational qualifications are an advantage