Customer Service Representative

Office Angels; Remote; GBP 26,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative to deliver outstanding service. This fully remote position requires experience in customer service, excellent communication skills, and a knack for problem-solving. Responsibilities include managing customer inquiries, processing orders, and liaising with courier services to ensure smooth operations. Join a supportive and collaborative environment that values professionalism and quality in customer care, while enjoying flexible working conditions.

Benefits

Fully remote working

Comprehensive training and ongoing support

Working for a trusted brand

Stable role within growing business

Qualifications

• Previous experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving ability with a customer-first mindset.
• High level of attention to detail and organisational skills.
• Confident using Microsoft Office (Word, Excel, Outlook).
• Ability to work independently while collaborating effectively within a remote team.
• A genuine passion for delivering outstanding customer service.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and telephone.
• Handle inbound and outbound calls, delivering a positive and solution-focused customer experience.
• Accurately process customer orders and amendments.
• Arrange deliveries, collections, and returns in line with company procedures.
• Liaise with courier partners to track deliveries and resolve delays.
• Upload and manage daily dispatch information within courier systems.
• Take secure payments for telephone orders.
• Communicate effectively with the warehouse and internal teams.

Skills

Customer service experience

Verbal and written communication

Problem-solving ability

Attention to detail

Microsoft Office proficiency

Team collaboration in remote settings

Passion for customer service

Job description

Join Our Client as a Customer Service Representative!

Are you ready to be part of a dynamic organisation that prides itself on delivering top-notch products and exceptional customer service?

With over 20 years of experience, our client is recognised for its commitment to quality and customer satisfaction. We are excited to announce an opening for a full-time remote Customer Service Representative to our client!

Position

Customer Service Representative

Contract Type

Permanent

Working Pattern

Monday - Thursday 9am-5:30pm / Friday 9am-5pm (39 hours per week)

Annual Salary

£26,000 - £28,000 - dependant on experience

Location

Fully remote

The Role

As a Customer Service Representative, you will be the heartbeat of our customer interactions, ensuring every experience is positive and rewarding. Your main responsibility will be to support customers throughout their journey, from their initial inquiry to post-delivery follow-ups.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email and telephone.
• Handle inbound and outbound calls, delivering a positive and solution-focused customer experience.
• Accurately process customer orders and amendments.
• Arrange deliveries, collections, and returns in line with company procedures.
• Liaise with courier partners to track deliveries, resolve delays, and proactively update customers.
• Upload and manage daily dispatch information within courier systems.
• Take secure payments for telephone orders in line with compliance standards.
• Communicate effectively with the warehouse and internal teams to ensure smooth operational flow.

Essential Skills & Experience

• Previous experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving ability with a customer-first mindset.
• High level of attention to detail and organisational skills.
• Confident using Microsoft Office (Word, Excel, Outlook).
• Ability to work independently while collaborating effectively within a remote team.
• A genuine passion for delivering outstanding customer service.

What They Offer

• Fully remote working with a supportive and collaborative team culture.
• Comprehensive training and ongoing support.
• The opportunity to work for a trusted, long-established brand with a strong market reputation.
• A stable role within a growing business that values quality, professionalism, and customer care.

To discuss this role with a consultant please call OA Newcastle on 0191 261 0123.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

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