Customer Service Representative

Hilti Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction solutions provider is seeking a Customer Service Representative in Manchester. The role involves processing customer queries, providing technical support, and ensuring excellent service. Ideal candidates will have strong communication skills and experience in a call-center environment. The position offers a comprehensive onboarding program and a competitive benefits package including private health insurance and flexible working arrangements.

Benefits

Private Health Insurance

33 days' holiday

6% employer pension contributions

Cycle to work scheme

Charitable projects paid leave

Qualifications

• Experience in a call-centre environment.
• Ability to communicate at all levels effectively.
• Demonstrated adaptability to new information and challenges.

Responsibilities

• Processing calls and emails from customers efficiently.
• Building orders using a solution-based approach.
• Providing support on technical products.

Skills

Excellent customer service skills

Strong communication skills

MS Office proficiency

Job description

Social network you want to login/join with:

Customer Service Representative, Manchester

col-narrow-left

Client:

Hilti Group

Location:

Manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

296af9015219

Job Views:

9

Posted:

25.08.2025

Expiry Date:

09.10.2025

col-wide

Job Description:

What's the role?

We're looking for confident and customer centric individuals to join our close-knit Customer service team here at Hilti. If you’re an experienced customer services professional looking for your next challenge, to grow within customer services and become an expert in the team we look forward to receiving your application!

In our Customer Service team, we deliver exceptional service to our customers, resolving inbound customer queries, offering solutions and building great customer relationships.

The role involves working a varied shift pattern between the hours of 8am to 5.30pm, Monday to Friday. Our Regional Head Office is based at Circle Square in Central Manchester, where we are located a short walk from Oxford Rd train station and St Peter's Square tram stop.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers with Tooling and Software solutions that impact the buildings, roads, and infrastructure people rely on every day.

Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

We’re proud of our caring and performance-oriented culture at Hilti and we’ll ensure you have all the support and tools you need to be successful.

We know that diverse teams drive innovation and better decision-making. That’s why we’re actively working to ensure our hiring processes are fair, accessible, and inclusive—so you can bring your whole self to Hilti and do your best work.

What does the role involve?

• Processing all calls and emails from internal and external customers, in an efficient and professional manner.
• You will build orders and range sell, using a solution-based approach to solve customer problems and meet their needs.
• Providing and supporting customers on technical products/equipment.
• Supporting field-based personnel by identifying sales opportunities and generating sales leads for the sales team.
• You’ll need to be detail-oriented, ensuring data is always accurate and up to date on the internal system.
• For every new joiner, there will be a thorough 8-week onboarding plan and continued development and coaching for 12 months!
• The onboarding plan consists of; 4 weeks classroom training & 4 weeks induction/intensive support Hands on training.
To hear more from the team watch our YouTube video

What's the role?

We're looking for confident and customer centric individuals to join our close-knit Customer service team here at Hilti. If you’re an experienced customer services professional looking for your next challenge, to grow within customer services and become an expert in the team we look forward to receiving your application!

In our Customer Service team, we deliver exceptional service to our customers, resolving inbound customer queries, offering solutions and building great customer relationships.

The role involves working a varied shift pattern between the hours of 8am to 5.30pm, Monday to Friday. Our Regional Head Office is based at Circle Square in Central Manchester, where we are located a short walk from Oxford Rd train station and St Peter's Square tram stop.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers with Tooling and Software solutions that impact the buildings, roads, and infrastructure people rely on every day.

Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

We’re proud of our caring and performance-oriented culture at Hilti and we’ll ensure you have all the support and tools you need to be successful.

We know that diverse teams drive innovation and better decision-making. That’s why we’re actively working to ensure our hiring processes are fair, accessible, and inclusive—so you can bring your whole self to Hilti and do your best work.

What does the role involve?

Processing all calls and emails from internal and external customers, in an efficient and professional manner.

You will build orders and range sell, using a solution-based approach to solve customer problems and meet their needs.

Providing and supporting customers on technical products/equipment.

Supporting field-based personnel by identifying sales opportunities and generating sales leads for the sales team.

You’ll need to be detail-oriented, ensuring data is always accurate and up to date on the internal system.

For every new joiner, there will be a thorough 8-week onboarding plan and continued development and coaching for 12 months!

The onboarding plan consists of; 4 weeks classroom training & 4 weeks induction/intensive support Hands on training.

To hear more from the team watch our YouTube video

We are proud to have a long-term bonding with our employees: 77% of all our senior hires have developed within Hilti!’ So, if you are looking to excel within Customer Services or develop your career after being successful within the role, Hilti would be good fit for you.

What do we offer?

We really value our people, and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

Private Health Insurance and Employee Assistance Programme

33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually

Hilti Benefits Box, a reward platform offering shopping and lifestyle discounts/cashback and a cycle to work scheme

6% employer pension contributions

33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually

Paid leave to work on charitable projects

Different ways to work flexibly, including working from home and compressed hours

Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics

Genuine career advancement (more than 80% of all leadership roles are filled internally)

Trips to locations such as Milan, New York and global HQ for high performers across all teams

What you need is:

Excellent customer service skills, gained within a call-centre environment

Strong communication skills (written & verbal) with the ability to communicate at all levels

Excellent telephone manner and ability to communicate at all levels

MS Office and Internet proficiency with the ability to adapt easily to new IT systems

Demonstrated ability to quickly adapt to new information and challenges.

Strong track record of applying new skills and knowledge efficiently

Please note that due to the UK Home Office salary thresholds we are unable to offer skilled visa sponsorship for any of our customer services position.