Customer Service Representative

Hilti (Canada) Corporation; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A global construction services company in Manchester seeks confident individuals for a customer service role. Candidates should possess excellent customer service skills and strong communication abilities. Responsibilities include processing customer queries and providing solutions. The role offers a thorough training program and a range of attractive benefits, including health insurance and generous holiday allowances.

Benefits

Private Health Insurance

33 days' holiday

Reward platform with discounts

Employer pension contributions

Paid leave for charitable projects

Flexible work options

Career advancement opportunities

Qualifications

• Skills gained in a call-centre environment are essential.
• Written and verbal communication skills are crucial.
• A strong track record of quickly applying new skills is required.

Responsibilities

• Processing calls and emails efficiently and professionally.
• Building orders and providing solutions based on customer needs.
• Supporting field personnel by identifying sales opportunities.

Skills

Excellent customer service skills

Strong communication skills

Excellent telephone manner

MS Office and Internet proficiency

Ability to adapt to new information and challenges

Job description

What's the role?

We're looking for confident and customer centric individuals to join our close-knit Customer service team here at Hilti. If you’re an experienced customer services professional looking for your next challenge, to grow within customer services and become an expert in the team we look forward to receiving your application!

In our Customer Service team, we deliver exceptional service to our customers, resolving inbound customer queries, offering solutions and building great customer relationships.

The role involves working a varied shift pattern between the hours of 8am to 5.30pm, Monday to Friday. Our Regional Head Office is based at Circle Square in Central Manchester, where we are located a short walk from Oxford Rd train station and St Peter's Square tram stop.

What does the role involve?

• Processing all calls and emails from internal and external customers, in an efficient and professional manner.
• You will build orders and range sell, using a solution-based approach to solve customer problems and meet their needs.
• Providing and supporting customers on technical products/equipment.
• Supporting field-based personnel by identifying sales opportunities and generating sales leads for the sales team.
• You’ll need to be detail-oriented, ensuring data is always accurate and up to date on the internal system.
• For every new joiner, there will be a thorough 8-week onboarding plan and continued development and coaching for 12 months!
• The onboarding plan consists of; 4 weeks classroom training & 4 weeks induction/intensive support Hands on training.

To hear more from the team watch our YouTube video here

What you need is:

• Excellent customer service skills, gained within a call-centre environment
• Strong communication skills (written & verbal) with the ability to communicate at all levels
• Excellent telephone manner and ability to communicate at all levels
• MS Office and Internet proficiency with the ability to adapt easily to new IT systems
• Demonstrated ability to quickly adapt to new information and challenges.
• Strong track record of applying new skills and knowledge efficiently

Please note that due to the UK Home Office salary thresholds we are unable to offer skilled visa sponsorship for any of our customer services position.

Who should apply?

Let’s face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape the future of construction.

What do we offer?

We really value our people, and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

• Private Health Insurance and Employee Assistance Programme
• 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
• Hilti Benefits Box, a reward platform offering shopping and lifestyle discounts/cashback and a cycle to work scheme
• 6% employer pension contributions
• 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
• Paid leave to work on charitable projects
• Different ways to work flexibly, including working from home and compressed hours
• Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
• Genuine career advancement (more than 80% of all leadership roles are filled internally)
• Trips to locations such as Milan, New York and global HQ for high performers across all teams