Customer Service Representative

Staffline Express; Lincoln; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dynamic staffing agency in the United Kingdom is seeking a Customer Service Representative to manage customer orders and ensure exceptional service delivery. The role requires proven experience in a fast-paced manufacturing setting, strong proficiency in English, and ability to work with ERP systems and Microsoft Office. Hours are Monday to Friday, with a lunchtime finish on Fridays. Candidates must demonstrate outstanding communication skills and an analytical mindset, contributing to overall supply chain efficiency.

Benefits

Early lunchtime finish on Fridays

Weekend benefits

Qualifications

• Strong proficiency in English and numeracy skills.
• Experience with ERP systems and Microsoft Office applications.
• Proven data entry accuracy with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to prioritize workload in a fast-paced environment.
• Analytical mindset with problem-solving capability.
• Customer focused.

Responsibilities

• Manage customer orders and ensure service delivery.
• Ensure accurate and timely order processing.
• Provide customers with delivery confirmations.
• Manage customer inquiries via email and phone.
• Collaborate with internal teams for seamless order flow.
• Release shipments and coordinate logistics.
• Attend customer status review calls.

Skills

Strong proficiency in English

Numeracy skills

Experience with ERP systems

Proficient in Microsoft Office

Excellent communication skills

Interpersonal skills

Ability to prioritize workload

Analytical mindset

Customer focused

Tools

ERP systems

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Staffline are Hiring

New Full-time, Permanent Job vacancy

We are keen to speak with Customer Service representatives.

Experienced as a CSR in a fast-paced manufacturing setting? Highly advantageous!

Monday-Friday, Early lunchtime finish on Fridays, Hello weekends!

Working hours

7.30am-4pm or 8am-4.30pm

In your role as a Customer Service Representative:

• Working within a team, you will be managing customer orders and ensuring exceptional service delivery.
• Responsible for accurate and timely order processing, proactive communication with internal teams and customers, and supporting overall supply chain efficiency.
• Processing customer forecasts, firm orders, and spot orders in the ERP system accurately and on time.
• Provide customers with delivery confirmations, alternative scheduling options, and timely updates on shipment status.
• Manage customer inquiries via email, phone, and portals, ensuring prompt resolution or escalation.
• Collaborate with Planning, Warehouse, Logistics, Sales, and NPI teams to maintain seamless order flow.
• Release shipments to warehouse and coordinate logistics for timely dispatch.
• Attend customer status review calls and maintain proactive communication.
• Learn & demonstrate knowledge of company products, materials, and processes.

To be considered for the position of Customer Servoce Representative:

• Strong proficiency in English and numeracy skills.
• Experience with ERP systems and Microsoft Office (Excel, Outlook, Teams).
• Proven data entry accuracy and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to prioritise workload in a fast-paced environment.
• Analytical mindset with problem-solving capability.
• Customer focused

For further details and a confidential chat about this permanent job vacancy, please apply