Customer Service Representative

Adecco; Forest Hall; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

A leading recruitment agency is seeking Customer Service Representatives in Longbenton, Newcastle. The position offers a competitive salary of £23,600 - £26,000 annually and requires handling inbound customer calls related to insurance. Ideal candidates will thrive in a fast-paced environment, demonstrating strong communication and empathy. This role features flexible working arrangements post-training, along with a comprehensive benefits package including health services and generous holiday leave.

Benefits

10% discount via Tesco Colleague Clubcard

Free 24/7 Virtual GP service

7.2 weeks' holiday

Enhanced parental leave policies

Pension scheme matching up to 7.5%

Qualifications

• Previous experience in contact centre or customer-facing roles preferred.
• Ability to manage multiple systems and tasks concurrently.
• Right to work in the UK is required.

Responsibilities

• Deliver exceptional customer service managing inbound calls.
• Educate customers about products and services.
• Handle and resolve customer complaints.

Skills

Customer service orientation

Strong communication skills

Empathy and resilience

Technical proficiency

Job description

Salary : £23,600 - £26,000 (depending on experience)

Hours : Full-time, 36 hours per week

Shift : Monday to Sunday between 08 : 00 - 20 : 00. Various shifts available.

Location : Longbenton, Newcastle

Closing Date : Tuesday 23rd December 2025 cop

About the role

Our colleagues in the General Insurance team support Tesco customers with their home and motor insurance needs. We're recruiting for Customer Service Representatives on Monday 2nd February 2026. You'll handle a diverse range of inbound calls, helping customers manage and service their policies.

Your role will include :

• Making policy changes.
• Managing renewals and retention conversations.
• Supporting vulnerable customers.
• Promoting our digital self-service channels.
• Handling and resolving customer complaints where needed.

We're looking for people who thrive in a busy, collaborative environment and take pride in providing exceptional service with empathy and professionalism.

What's in it for you?

• Tesco Colleague Clubcard : 10% discount (15% every payday for a limited period).
• Wellbeing & health : Free 24 / 7 Virtual GP service for you and your family, plus Cycle to Work scheme.
• Generous leave : 7.2 weeks' holiday (including Bank Holidays).
• Family support : Enhanced maternity, paternity, and shared parental leave policies.
• Exclusive offers from top brands and partners.
• Financial security : Pension scheme matching up to 7.5%, plus life assurance up to 5x salary.

We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the organisation.

Where you'll be working

You'll begin your journey with onsite training in our Longbenton office before moving into your team. Our 'Moments that Matter' working model means that once you've reached competency, you can request to work primarily from home, while still joining your colleagues in the office for important team meetings, training, and social events.

What you'll be responsible for

• Delivering excellent customer service across every interaction
• Managing high call volumes while maintaining a positive, engaging approach
• Educating customers about our full range of products and services (training provided)
• Handling inbound and occasional outbound calls
• Applying judgement to resolve customer queries efficiently
• Promoting our digital channels to help customers self-serve where appropriate
• Recording all customer interactions accurately and promptly

What you'll need

• A passion for delivering excellent customer experiences
• Previous contact centre experience is desirable, but transferable. experience from retail, hospitality, or leisure is equally valued
• Clear and confident communication skills, both written and verbal
• Strong technical capability you'll regularly use multiple systems simultaneously
• Empathy, resilience, and adaptability in a fast-paced environment

Important information.

You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks