Customer Service Representative

Tudor Employment Agency Ltd; Bloxwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Walsall is looking for a Customer Service Representative. The role requires strong communication skills, with responsibilities including handling enquiries and upselling products. The position offers £12.21 per hour with scheduled hours from 8:30 am to 5:00 pm, Sunday to Thursday. The ideal candidate should possess excellent phone etiquette and data entry skills.

Qualifications

• Strong data entry and administration skills.
• Effective communication with customers.
• Excellent telephone manner.

Responsibilities

• Handling customer enquiries via phone, email & chat.
• Providing info on products & services.
• Processing orders & returns efficiently.
• Upselling products when appropriate.
• Analysing customer needs to offer the best solutions.
• Maintaining professionalism & phone etiquette at all times.

Skills

Communication skills

Data entry

Administration skills

Telephone manner

Job description

Overview

We\'re Hiring! Tudor Employment Agency is currently recruiting for a Customer Service Representative to join our client based in Walsall.

The ideal candidate should have top-notch communication skills and a passion for delivering outstanding customer service.

Responsibilities

• Handling customer enquiries via phone, email & chat
• Providing info on products & services
• Processing orders & returns efficiently
• Upselling products when appropriate
• Analysing customer needs to offer the best solutions
• Maintaining professionalism & phone etiquette at all times

Experience / Qualifications

• Strong data entry and administration skills
• Effective communication with customers
• Excellent telephone manner

Hours of Work

8:30am – 5:00pm, Sunday to Thursday. Occasional requirement to work a Saturday & have Wednesday off

Rate of Pay

£12.21 per hour

How to Apply

Contact our Commercial team on 01922 725445 (ext. 1003 or 1004). Submit your CV to [e-mail] quoting ref TEALOVCSA/40.

Or register online: Tudor Registration Form

For all our roles, visit: www.tudoremployment.co.uk

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