Customer Service Representative

Biffa Waste Services; Barlborough; On-site; GBP 24,000; Full time

Job summary

A leading waste and recycling company in Barlborough is seeking a Customer Service Representative to join their dedicated team. The role involves handling customer inquiries and providing resolutions while maintaining high service standards. Candidates should possess excellent communication skills and a positive attitude. This position offers a salary of £24,000 per year and various benefits including holidays and training opportunities.

Benefits

24 days holiday a year plus Bank Holidays

Generous pension

Medical and dental scheme

Cycle to work scheme

Retail, leisure and travel discounts

Free parking on site

Training and development available

Qualifications

• Passion for customers and customer service.
• Preferably prior customer service experience.
• Knowledge of Microsoft Office is helpful but not required.

Responsibilities

• Handle customer queries and deliver resolutions.
• Maintain high service standards.

Skills

Excellent communication skills

Attention to detail

Positive attitude

Calm under pressure

Tools

Microsoft Office

Job description

Overview

A great opportunity to join our amazing customer services team in the waste and recycling industry.

• Customer Service Representative
• £24,000 per year
• Barlborough (Office Based)
• Permanent / Full time - 37.5 Contracted hours per week
• Shifts between the hours of 7.45am - 5.30pm Monday to Friday; Saturdays 8am – 1pm (Average 1 Saturday in 8)

Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service.

We are looking for someone who is passionate about customers, has excellent communications skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft Office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you.

Responsibilities

Customer service focused role in the contact centre, handling customer queries and delivering resolutions while maintaining high service standards.

Qualifications

Essential: passion for customers, excellent communication skills, attention to detail, positive attitude, ability to stay calm under pressure. Preferably some prior customer service experience. Knowledge of Microsoft Office is helpful but not required; training will be provided.

Benefits

• 24 days holiday a year plus Bank Holidays and the opportunity to buy and sell holidays.
• Generous pension
• Medical and dental scheme
• Cycle to work scheme
• Retail, leisure and travel discounts
• Free parking on site
• Training and development available with internal progression opportunities.

We’re here to change the way people think about waste.

Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that is always rewarding, often challenging, but never dull.

Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.