Customer Service Representative

McGimpsey Brothers Removals Limited; Bangor; On-site; GBP 26,000; Full time

Job summary

A logistics and delivery solutions provider in Bangor is seeking a Customer Service Representative/Key Account Manager to maintain client relationships and ensure operational efficiency. This role involves managing customer service inquiries, coordinating with internal teams, and improving account performance. Candidates should have at least 1 year of customer service experience in a fast-paced environment, excellent communication and problem-solving skills, and strong data entry abilities. The position offers a competitive salary and benefits package, including training opportunities.

Benefits

Competitive salary

Pension scheme

Free onsite parking

Bonus scheme

Employee discounts

Wellbeing Allowance

Career development opportunities

Qualifications

• 1 year of previous customer service experience in a fast-paced office.
• Experience in a busy transport office or logistics background.
• Strong decision making and problem solving skills.

Responsibilities

• Act as the primary point of contact for key accounts.
• Manage day-to-day customer service queries.
• Coordinate with internal teams for timely service delivery.
• Monitor account performance for growth opportunities.
• Input and update delivery information onto the TMS.

Skills

Customer service experience

Communication skills

Problem solving

Data entry skills

IT knowledge

Job description

We are a second generation family business with over 40 years experience in logistics, shipping, storage & white glove delivery services. With three depots in Ireland and a strong partnership network across the UK and Europe, we pride ourselves on delivering exceptional service and tailored solutions to our clients.We are seeking a customer-focused and organised Customer Service Representative/Key account manager to join our team. This role is pivotal in maintaining strong relationships with our clients, ensuring smooth operations, and driving customer satisfaction.

Responsibilities

• Act as the primary point of contact for key accounts, building and maintaining long-term relationships.
• Manage day-to-day customer service queries and resolve issues promptly and professionally.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Monitor account performance and identify opportunities for growth and improvement.
• To accurately input and update collections/delivery information onto our TMS.
• Collaborate with team members to improve service delivery.

Skills and Qualifications

• Experience in a busy transport office or logistics background required.
• Must have 1 years previous customer service experience in a fast paced office environment.
• Must have excellent verbal and written communication skills across various media platforms.
• Strong decision making and problem solving skills.
• Strong data entry skills with high attention to detail levels.
• Ability to handle multiple tasks efficiently.
• Willingness to learn and adapt within a dynamic environment.
• Strong IT knowledge is essential.
• Full training will be provided.

Further Information

We offer:Competitive salary and benefits package.Opportunity to work with a well-established, growing company.Supportive team environment with career development opportunities.Pension schemeFree onsite parkingBonus schemeMcGimpsey Wellbeing AllowanceWestfield HealthcareEmployee discounts

Vacancy ID 1751542 Job ref. MCG/2026/DC Job Sector Customer Service and Call Centre,Transport, Distribution and Warehousing Area Co Down Location Bangor Salary £26,000 No. vacancies 1 Contract Type Permanent Weekly hours 40 Published date 23/12/2025 Closing date 06/01/2026 Worktime Monday to Friday, to be confirmed

Area: Derry or Londonderry
Closing date: 30 Dec 2025