Customer Service Rep

Airgas; Newcastle-under-Lyme; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading gas supplier is seeking a full-time Customer Service Rep based in Stoke. Responsibilities include order entry, providing quotations, and resolving customer inquiries. The ideal candidate should have experience in high-pressure customer service settings and be proficient with IT systems. Benefits include competitive compensation, medical plans, and 401k matching.

Benefits

Medical, dental, and vision plans

401k with company match

Tuition reimbursement

Qualifications

• Experience in a high-pressure customer service environment.
• Good communication skills in English, both spoken and written.
• Computer and IT literate.

Responsibilities

• Order entry using systems like SAGE and Zendesk.
• Providing quotations to key customers.
• Resolving customer complaints promptly.

Skills

Customer service experience

IT system proficiency (SAGE, Google, Microsoft)

Attention to detail

Problem-solving

Team player

Education

A Level education or equivalent

Tools

SAGE

Zendesk

Job description

Social network you want to login/join with:

Customer Service Rep, Newcastle-under-Lyme

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Client:

Airgas

Location:

Newcastle-under-Lyme, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

708a1b4f04cb

Job Views:

3

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

How will you CONTRIBUTE

Calgaz Ltd, (Part of the Air Liquide Group) is the world leader in the manufacture of calibration gases which are distributed from our Stoke facility across the UK, Europe, Middle East, Asia and beyond. Working with our Head Office in Houston and our sister plants in the USA, Calgaz is a world leader in its field. We are looking to recruit a full-time Customer Service Associate based in Stoke. The role involves order entry, quotations, and supporting our key customers. The position reports to the EMEA Sales and Customer Services Manager in Stoke.

Essential Duties and Responsibilities

1. Order entry using SAGE, Zendesk, and other systems, including stock checks, part number searches, and shipping details.
2. Providing quotations to European, Middle Eastern, and African customers, often within one hour for key clients.
3. Providing key documents such as Certificates, SDS, Shipping info, Tracking info, PODs, and downloading order info from the Customer Portal.
4. Resolving customer complaints promptly to ensure satisfaction.
5. Performing other duties as required by the Customer Services team.

Working Details

Working hours are typically 08:00 to 16:30, Monday to Friday.

Are you a MATCH?

Requirements for Role

• Experience in a high-pressure customer service environment.
• Ability to work with IT systems like SAGE, Google, and Microsoft Suite (full training provided).
• Ownership of issues and follow-through to resolution.
• Attention to detail in high-volume order processing.
• Curious, methodical, and proactive in suggesting improvements.
• Respect, accuracy, positive attitude, and willingness to learn.
• Innovative mindset for workflow development.

Qualifications and Requirements

• Minimum of A Level education or equivalent.
• Good communication skills in English, both spoken and written.
• Computer and IT literate.
• Flexible team player.

Travel Requirements

Based in Stoke, no travel expected.

Benefits

Competitive compensation, medical/dental/vision plans, paid time off, parental leave, 401k with company match, tuition reimbursement, and scholarship programs.

Our Commitment to Diversity

We value diversity and inclusion, welcoming applicants from all backgrounds to foster innovation and engagement.

About Airgas

Airgas, part of Air Liquide, is a leading U.S. supplier of gases and related products, with a global presence and a culture of safety, customer success, and innovation. Join us to make a difference and grow your career.