Customer Service Pro — Hybrid, Training & Benefits

HSBC; Leeds; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading bank is looking for customer service representatives to join their team in Leeds. You will provide exceptional support to customers while working in a hybrid environment. The role includes a six-week training program with ongoing development opportunities. A valid right to work in the UK is required. This full-time position offers a salary of £24,000 and benefits like 33 days of holiday and onsite perks.

Benefits

33 days holiday per year

Free parking and EV charging

Fully-fitted gym

Onsite Starbucks

Free BUPA healthcare

Subsidised onsite nursery

Paid community days

Qualifications

• Dedicated to providing high-quality customer service.
• Ability to follow processes and communicate solutions effectively.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Provide confident and friendly customer support.
• Assist customers by understanding their needs.
• Utilize technology to follow set processes and deliver solutions.

Skills

Empathy

Customer service expertise

Active listening

Tech-savvy

Job description

A leading bank is looking for customer service representatives to join their team in Leeds. You will provide exceptional support to customers while working in a hybrid environment. The role includes a six-week training program with ongoing development opportunities. A valid right to work in the UK is required. This full-time position offers a salary of £24,000 and benefits like 33 days of holiday and onsite perks.