Customer Service Planner (Operations - Customer / Administration)

Morgan Sindall Property Services; Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property services company is seeking a Customer Service Planner to join their team in the UK. The role involves managing high volumes of calls, scheduling appointments, and ensuring adherence to service level agreements. Ideal candidates will have a background in customer service within social housing and possess strong communication and planning skills. Benefits include flexible working hours, a profit-sharing bonus scheme, and extensive health support programs.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Flexible Working

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support

Qualifications

• Experience in social housing or similar.
• Ability to prioritize works and manage time effectively.
• Passionate about service delivery and customer satisfaction.

Responsibilities

• Handle high volumes of calls with clients and subcontractors.
• Schedule appointments and instill customer confidence.
• Manage works-in-progress jobs and ensure targets are met.

Skills

Customer Service experience

Planning knowledge

Good communication skills

Administration skills

Technical background

Job description

Fixed Term Contract – 6 Months - Full Time

We are looking to recruit a Customer Service Planner to join our team, based from our office in Chingford, London.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following :

• Customer Service and Planning experience in social housing or similar.
• Technical background would be advantageous.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good Administration skills and computer skills
• Good communication skills e.g. ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.