customer service planner

Construction, Property and Engineering; Billericay; On-site; GBP 23,000 - 28,000; Full time

Job summary

A national FM and maintenance company based in Billericay is seeking an experienced Subcontractor/Planner for a full-time permanent role. The candidate will manage high volumes of calls and schedule appointments with clients and subcontractors, ensuring adherence to service level agreements. The ideal applicant will have robust scheduling experience within social housing or contractor repairs and possess excellent communication skills. The role is office-based with no hybrid working available.

Qualifications

• Experience in administration and scheduling/planning, preferably in social housing or contractor repairs.
• Strong communication skills to interact effectively with clients and subcontractors.
• Ability to handle high-volume calls and prioritize tasks.

Responsibilities

• Handling calls and scheduling appointments with subcontractors and clients.
• Managing complex repair discussions and maintaining customer confidence.
• Ensuring service delivery meets contractual agreements.

Skills

Administration experience

Scheduling/planning experience

Effective communication

Knowledge of building maintenance tasks

Organizational skills

Customer service passion

Tools

Microsoft Office

MSi system

Job description

A large national FM and maintenance company is seeking an experienced Subcontractor/Planner to be based at a large static site in and around Essex. This is a great opportunity for the right candidate to join an established maintenance team.

Job Title: Subcontractor/Planner

Type: Permanent - Full Time

Salary: up to £27,500 per annum

Location: Basildon, CM11 2UF

No hybrid working is available.

About the Role

Joining our team, you'll be responsible for handling high volumes of calls, liaising with clients, subcontractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure jobs are scheduled to meet contractual Service Level Agreements without overpromising. You will communicate with residents via various methods, including telephony and email.

Using our MSi system, you'll schedule available operatives and subcontractors, discuss complex repairs, and manage demanding customers, all while maintaining customer confidence.

Responsibilities

• Previous administration experience.
• Proven scheduling/planning experience within social housing or contractor repairs.
• Effective communication with operatives, subcontractors, and residents.
• Basic knowledge of building maintenance tasks and their durations.
• Understanding of work sequencing and concurrency.
• Ability to prioritize and manage ongoing jobs within targets.
• Experience handling high-volume calls and repair inquiries.
• Proficiency in written and spoken English.
• Good knowledge of Microsoft Office.
• Strong organizational and communication skills.
• Passion for service delivery and customer satisfaction.

Note: This role requires working from our office at Barleylands; no hybrid option is available.

Application

If interested, please send your updated CV. Thank you, and we look forward to your application!

Randstad CPE values diversity and promotes equality. We welcome applications from all sections of society and are happy to discuss reasonable adjustments to support your application.

Candidates must be eligible to live and work in the UK.

For permanent vacancies, we act as an Employment Agency; for temporary/contract roles, as an Employment Business.