Customer Service, Personal Banker (6 months)

NatWest Group; Canterbury; On-site; GBP 20,000 - 27,000; Part time

Job summary

A prominent banking institution is seeking a Customer Service Personal Banker in Herne Bay and Canterbury. You will engage with customers to assist them with their banking needs, while maintaining high service standards. A competitive salary starts at £26,010 for 28 hours per week, alongside generous benefits including holiday entitlement and retirement contributions. Flexibility is required for working hours during branch opening times.

Benefits

Flexible reward programme

Generous holiday entitlement

Retirement fund contribution

Qualifications

• Motivated and driven to develop your career with a customer-centric approach.
• Strong communication skills to explain product benefits.
• Ability to thrive under pressure and improve customer service.

Responsibilities

• Assist customers with banking needs and services.
• Complete banking requests like payments and transfers.
• Identify opportunities for simple financial products.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Interpersonal skills

Job description

Overview

Join us as a Customer Service Personal Banker in Herne Bay and Canterbury. This role does not meet Skilled Worker visa sponsorship requirements. The position is offered for a period of six months.

What you'll do

As the first point of contact in our branches, customers will be at the heart of your role, and you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy to provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquiries and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

Benefits

You’ll join us on a competitive salary starting at £26,010 (pro-rated to £20,808.00 for the 28 hours you work).

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page.

Working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically during branch opening hours which will be between 8:30am and 4:30pm, Monday to Friday with rotational Saturdays, and some bank holidays.

Hours

28 hours per week.

Job Posting Closing Date

Job Posting Closing Date is not yet published.

Ways of Working

Office First