Customer Service / Order Processor (Part-time)

KHR - Recruitment Specialists; Paddock Wood; On-site; Part time

Job summary

A leading independent distributor in Paddock Wood seeks a part-time Customer Service / Order Processor. The role involves processing customer orders, managing inquiries, and maintaining records. Ideal candidates will possess prior experience in customer service and logistics, demonstrating IT proficiency and strong interpersonal skills.

Qualifications

• Previous experience in a similar role.
• Ability to build strong relationships with colleagues and customers.
• Computer literate.

Responsibilities

• Process orders via various channels including phone and email.
• Answer customer inquiries and maintain customer files.
• Liaise with publishers and manage dispatch information.

Skills

Customer service

IT Literate

Logistics

Job description

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Customer Service / Order Processor (Part-time)

Customer Service / Order Processor (Part-Time)
Paddock Wood
£12.11 per hour
Monday to Friday part-time 20hpw

This a great opportunity to work for a leading independent distributor that offers a complete distribution service which includes order processing, invoicing, picking & packing, credit control & cash collection, bulk storage and stock management.

They aim to offer an exceptionally high-quality service to all their customers all over the world and are looking for a like-minded, commercially aware, IT Literate motivated customer service professional to join their team.

Roles and Responsibilities:

– Process orders are received via the website, phone, electronic transmission, fax and email
– Answering customers’ phone calls (enquiries, orders, queries)
– Processing trade & private orders onto the sales ledger
– Customer file maintenance, including the creation of new accounts
– File maintenance, including creating new records
– Correspondence with customers and publishers (mainly via email)
– The input of daily dispatch information into the system
– Downloading Amazon orders and website orders into the system
– Sending customer proformas & quotations
– Dealing with customer credit claims and raising credit notes
– Calling carriers to find out the whereabouts of parcels
– Produce weekly dispatch & sales reports
– Liaising with client publishers regarding queries, orders and advice required

The ideal candidate will have previous experience in a similar role, have the ability to build strong relationships with colleagues, customers and other third parties, be computer literate, and preferably have experience working in logistics/dispatch.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

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