Customer Service & Operations Manager

Michael Page (UK); Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global recruitment agency is seeking a Customer Service & Operations Manager to oversee UK and European customer deliveries. The ideal candidate will have experience in customer service and order management, with strong communication skills and attention to detail. This role offers the flexibility of hybrid working from the Leeds office, competitive benefits including free parking, medical insurance, and generous leave policies. Candidates should be able to commute to Leeds within one hour.

Benefits

Free Parking

Free on-site Gym

Private Medical Insurance

25 days plus bank holidays

Salary sacrifice benefits

Qualifications

• Experience in a similar Customer Service, Order Management or Export role.
• Strong understanding of end to end order management.
• Exportation experience is desirable.
• Excellent communicator both written and verbal.
• Strong attention to detail.

Responsibilities

• Ensure the smooth flow and delivery of customer orders.
• Liaise with stakeholders to ensure stock levels meet demands.
• Manage and resolve customer issues around deliveries.
• Liaise with freight forwarding companies to ensure service levels.
• Create and present reports on customer activity.

Skills

Customer Service experience

Order Management

Excellent communication

Attention to detail

Job description

About Our Client

Page Group are pleased to be working with a global group within the Manufacturing & Chemicals space who are now looking for a new Customer Service & Operations Manager. The role will have overall responsibility for UK & European Customers, and will work with key stakeholders in the wider group to ensure smooth delivery of customer goods.

Job Description

• Ensure the smooth flow and delivery of customer orders within expected timescales
• Liaise with stakeholders in US to ensure stock levels meet customer demands and fulfil customer orders
• Ensure correct export documentation is in place for customer orders
• Manage and resolve customer issues around late delivery, none delivery or incorrect orders
• Manage stock levels in line with demand, market activity and customer behaviour
• Liaise with freight forwarding companies to ensure service levels are met and maintained
• Ensure commercial viability when working with freight forwarding companies
• Create and present reports on customer activity to key stakeholders in US

The Successful Applicant

• Experience in a similar Customer Service, Order Management or Export role
• Strong understanding of end to end order management
• Exportation experience (desirable)
• Excellent communicator both written and verbal
• Strong attention to detail

What's on Offer

The role of Customer Service & Operations Manager will join a global market leader within the Manufacturing & Supply Chain Industry

Working Monday to Friday (35 Hours per week) with hybrid / flexible working, based from their Leeds Office.

Free Parking Provided, Free on-site Gym, Private Medical Insurance, 25 days plus bank holidays (ability to buy or sell 5 days) and a number of excellent salary sacrifice benefits

Successful candidates will be located no further than a 1 hour commute from Leeds