Customer Service & Operation Representative

TRP RECRUITMENT; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A women's fashion supplier based in Greater London is seeking a Customer Service & Operations Representative to support retail and operational functions. The role involves delivering excellent customer service, managing stock orders, and providing administrative support. Candidates should possess strong communication skills, be highly organized, and have a genuine interest in fashion. This position requires working five days a week in the office with flexible hours.

Qualifications

• Excellent customer service across all channels.
• Proficient in managing stock orders and transfers.
• Strong IT skills with effective Excel usage.

Responsibilities

• Deliver high-quality customer service.
• Process and manage stock orders using internal systems.
• Provide support for retail operations and administration.

Skills

Strong written and verbal communication skills

Highly organised

Proactive and numerate

Strong Excel skills

Ability to work under tight deadlines

Genuine interest in fashion

Team-oriented

Job description

Our client is a trend‑led high street womenswear fashion supplier, established in 2005. As the business continues to grow, they are expanding their administrative team and are looking for a proactive and organised Customer Service & Operations Representative with a strong interest in fashion to support our retail and operational functions.

This is a varied, hands‑on role combining customer service, operations, and administrative support. You will work closely with the Head of Retail and wider team to ensure smooth day‑to‑day operations, accurate stock management, and excellent customer service.

This role is 5 days a week in the office with flexi hours and early close Fridays.

Main Responsibilities Will Include:

• Deliver a high standard of customer service across all channels
• Process stock orders using the in‑house system
• Replenish stock weekly using Excel‑based stock intake sheets
• Import weekly sales data into internal systems
• Manage stock transfers between locations
• Upload and manage new-in styles on the website
• Process customer returns accurately and efficiently
• Provide general administrative support to the Head of Retail

Person Specifications:

• Strong written and verbal communication skills
• Highly organised, proactive, and numerate
• Confident IT user with strong Excel skills
• Ability to work to tight deadlines in a fast‑paced environment
• A genuine interest in fashion
• Dynamic, enthusiastic, and team‑oriented