Customer Service Officer

The Co-operative Bank; Exeter; On-site; GBP 19,000 - 23,000; Part time

Job summary

A prominent ethical banking institution in Exeter seeks a part-time Customer Service Officer. This role aims to deliver exceptional customer experiences through various channels while adhering to compliance and regulatory standards. The ideal candidate should have prior customer service experience and a positive, resilient attitude. Benefits include 27 days of holiday, comprehensive training, and opportunities for community engagement. Join us to contribute to meaningful customer relationships and support our unique ethical approach.

Benefits

27 days holiday plus bank holidays

Premium Allowance for Saturday working

Competitive pension

Income protection/life assurance

Two paid days for volunteering

Employee discounts

Wellbeing support

Qualifications

• Previous experience in a customer service environment is essential.
• Passionate about customer service with a positive, enthusiastic approach.
• Ability to work in a fast-paced environment.

Responsibilities

• Act as the first point of contact for customers.
• Support customers through various channels.
• Manage cash control and update customer records.
• Participate in community outreach and charity projects.

Skills

Customer service experience

Cash handling knowledge

Target-driven

Computer literate

Ability to assist diverse customers

Resilient approach

Job description

Customer Service Officer

Location: Exeter

Contract: Permanent

Hours: Part time - 18 hours

Salary: £23,000 pro rata

Closing date: 27th January 2026

Want to change the world? Choose a career that makes a difference

At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer‑led Ethical Policy that shapes everything we do. Born out of the co‑operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don’t just help people with their money, we help people fight for justice and the causes they care about. We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.

Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.

Working in one of our branch offices is all about the customer experience – what our customers see, hear and feel – and is not just a simple transaction. That’s why Moneyfacts have awarded us the Branch Network of the Year several years running!

We have a great opportunity for anyone looking to kick‑start or continue their career in the financial services industry. It doesn’t matter if you haven’t worked in a bank before – you will benefit from our comprehensive training programme and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.

We are looking for people with outstanding customer service skills, who excel in a target‑driven environment, are motivated to succeed and want to thrive in a fast‑paced and rewarding organisation.

What a typical day will look like:

• Act as the first point of contact for personal and business banking customers within the branch and support customers through our digital transformation
• Support customers across a variety of channels including in person, telephone and secure messages
• Identify and address customers’ needs
• Cash management control
• Utilise various internal systems to update customer records
• Encourage customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
• Protect and educate customers against fraud and scams
• Engage with customers from various backgrounds, including those who may be vulnerable
• Work towards personal and team targets and objectives
• Adhere to day‑to‑day regulatory and compliance requirements
• Work as part of a team, sharing and identifying ways to improve the service provided by the branch
• Participate in community outreach work and charity projects

Knowledge, skills and experience required:

• Previous experience in a customer service environment is essential (knowledge of cash handling would be advantageous)
• A passion for excellent customer service with a positive, enthusiastic and resilient approach
• Proven success in achieving targets, objectives or deadlines
• Computer literate with the ability to navigate quickly and confidently around multiple systems while speaking to customers
• Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals
• The ability to work in a fast‑paced environment

What we can offer you:

• 27 days holiday rising to 30 days plus bank holidays
• Premium Allowance and Time in Lieu for Saturday working
• Competitive pension with up to 10% employer contribution
• Income protection/life assurance
• Two paid days for volunteering per year
• MyReward corporate discount for over 800 retailers and Cycle to Work Scheme
• Wellbeing support – Help@Hand offers mental health support, physiotherapy and GP appointments
• Colleague network groups committed to inclusion and diversity within our Bank
• Family friendly policies and supportive working environment

We can only consider candidates with the right to work in the UK at this time.

Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.

At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We reserve the right to close this advert early if we receive a high volume of suitable applications.

Rated by Morningstar Sustainalytics in the Regional Banks sub‑industry with a score of 11.2 as of 14 January 2025.