Customer Service Officer

Coyles; Tredegar; On-site; GBP 20,000 - 30,000; Full time

Job summary

A local government organization is seeking a Customer Service Officer in Tredegar, Wales. The role involves supervising street cleaning, waste collection, and grounds maintenance, with responsibilities including vehicle operation and public interaction. Candidates should have experience in public services and a full UK driving licence. This is a practical, hands-on position that requires effective communication skills and the ability to work outdoors.

Qualifications

• Full UK driving licence is essential for vehicle-based duties.
• Experience in street cleaning, waste, or grounds maintenance is preferred.
• Ability to work outdoors in all weather conditions.

Responsibilities

• Supervise and support street cleaning operatives.
• Drive and operate waste collection vehicles.
• Maintain sports fields and associated facilities.
• Communicate waste strategies with the public.

Skills

Experience in environmental services

Strong communication skills

Ability to work in a team

Health & Safety awareness

Job description

Overview

One of my local government clients is seeking a Customer Service Officer to support its Street Cleaning and Environmental Services team. This is a practical, hands-on role that also involves supervisory responsibilities across various public service operations such as street cleaning, waste collection, highways, grounds maintenance, and bereavement services.

You will work as part of a team, ensuring high service standards while interacting with the public, supporting operatives, and ensuring vehicles and equipment are maintained and operated safely.

Responsibilities

Street Cleaning Services

• Supervise and support operatives as required.
• Clean streets, pavements, and back lanes according to scheduled routes.
• Operate and maintain Council vehicles, including daily checks and compliance with the Driver's Handbook.
• Respond to emergencies and ensure positive engagement with the public.

Highways & Drainage Services

• Drive and operate machinery and vehicles, including the Gully Machine.
• Support drainage and highway works, including kerbing, tarmac patching, and reinstatement.
• Assist with fence, street furniture, and culvert maintenance.
• Carry out verge maintenance including grass cutting, hedge trimming, and spraying.

Grounds Maintenance & Bereavement Services

• Maintain sports fields, courts, and amenity areas (grass cutting, pitch marking, weeding).
• Clean and maintain associated facilities and buildings (e.g. pavilions, toilets).
• Support cemetery operations: grave preparation, interments, plot records, and liaison with Funeral Directors and families.
• Maintain cemetery grounds, drainage systems, and site security.

Recycling & Waste Services

• Drive and operate waste collection vehicles, ensuring safe navigation of designated routes.
• Supervise the collection crew and assist with loading if required.
• Ensure waste/recyclables meet required quality and contamination standards.
• Return assisted collection paperwork and report any issues to supervisors.
• Communicate with the public regarding waste strategy when needed.

Requirements

• Experience in environmental or public services preferred (e.g. street cleaning, grounds maintenance, waste, highways).
• Strong awareness of Health & Safety protocols.
• Full UK driving licence (essential for vehicle-based duties).
• Able to work outdoors in all weather conditions.
• Effective communication and customer service skills.
• Ability to follow schedules and work as part of a team.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd