Customer Service Officer

Ardo; Ashford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading food management company in the UK is seeking a Customer Service Manager to oversee day-to-day operations related to customer inquiries, ensuring effective communication and resolution of issues. The ideal candidate will have strong analytical skills and experience in managing customer relations, contributing to continuous improvement initiatives. This role offers pension and health benefits.

Benefits

Employer Pension Scheme

Medicash

Qualifications

• Experience in managing customer issues and ensuring timely resolutions.
• Ability to analyze statistics and compile reports for stakeholders.
• Strong communication skills to liaise between departments.

Responsibilities

• Manage day-to-day customer service requirements.
• Take ownership of customer issues and follow through to resolution.
• Improve internal and customer experiences with the team.

Skills

Customer service management

Effective communication

Problem resolution

Analytical skills

Job description

Overview

Your Scope To manage the day-to-day requirements of both Ardo UK and Rosemary & Thyme customers. Ensuring correct information and effective communications is delivered providing a robust customer service experience to all customers. Taking ownership of customers issues and following problems through to resolution.

Your profile

Management of Customers -

• Take ownership of customer issues and follow problems through to a resolution.
• Ensuring customer queries are responded to in a timely fashion.
• Being the first point of contact for key customers and business sector managers.

Continuous Improvement –

• To improve both internal and customer experiences when dealing with the customer service team.
• Analyse statistics and compile accurate reports for both customer and business key stake holders.
• To provide effective communications across the departments to ensure we meet customer expectations.
• Offering suitable alternatives to reduce part pallets as well as excess stock holdings of slow-moving products (this needs to be a collaborative workflow with supply chain).

Cost Control –

• To avoid any additional unnecessary spends leading to increased storage and distribution costs.
• To reduce year on year keying errors recorded for both Ardo UK and Rosemary & Thyme.
• To report to the customer service manager any unavoidable costs before they are taken.
• To create continuous improvement plan and efficiency improvement mindset culture within the team.
• Manage / monitor part pallets by offering to customers on point of order.

We offer

• Employer Pension Scheme
• Medicash