Customer Service Manager Harrogate

Unity Resourcing; Harrogate; On-site; GBP 40,000; Full time

Job summary

A private healthcare provider in Harrogate is looking for a Customer Service Manager. This role involves overseeing the bookings team and ensuring efficient scheduling of appointments while delivering exceptional customer service. The ideal candidate will have experience in bookings, strong organisational skills, and the ability to manage multiple priorities under pressure. The position offers a salary of £40,000 per year plus additional benefits, and it requires proficiency in booking management software.

Benefits

28 days annual leave

Additional day for your birthday

Health cash plan

Qualifications

• Previous experience in a bookings or scheduling role is essential.
• Experience managing diaries and appointment systems with accuracy.
• People management experience is required.

Responsibilities

• Coordinate daily activities of the bookings team.
• Manage diaries for timely scheduling of appointments.
• Act as the main point of contact for booking issues.

Skills

Customer Service

Communication Skills

Organisational Skills

Proficiency in Booking Software

Problem-solving

Job description

Customer Service Manager

• Salary : 40000 p / a plus excellent benefits including 28 day annual leave stats & an additional day for your birthday and health cash plan.
• Location : Harrogate (office based)

Our client is an independent private healthcare provider with an excellent reputation who provide a high quality service for patients and NHS contracts. They are seeking a Customer Service Manager to oversee the daily operations of their bookings team. You will play a key role in ensuring appointments are scheduled efficiently and that the booking process runs smoothly whilst delivering excellent customer service. This role involves liaising with clients team members managers and senior leadership to deliver excellent service.

Key Responsibilities

• Coordinate and monitor daily activities of the bookings team.
• Manage diaries and ensure timely accurate scheduling of appointments.
• Act as the main point of contact for escalated booking issues or client concerns.
• Maintain and update booking systems and databases.
• Generate reports and analyse booking trends to improve efficiency.
• Train and support team members to maintain high standards.
• Work closely with other departments to align bookings with business goals.

Candidate Requirements

• Previous experience in a bookings or scheduling role (essential)
• Experience managing diaries and appointment systems with accuracy and efficiency.
• People management experience
• Proficiency with booking or diary management software
• Strong organisational skills.
• Excellent communication skills.
• Ability to work effectively under pressure and meet deadlines.
• A proactive problem-solving approach and a team player attitude.
• Ability to manage conflicting priorities and work under pressure
• Experience generating reports and analysing booking or operational data to support process improvements.
• Experience working in a healthcare or service-oriented environment is desirable.

Apply via the link or contact Unity Resourcing for more information.

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking