Customer Service Manager

Trades Workforce Solutions; Uxbridge; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A respected commercial laundry provider is seeking a Customer Service Manager for a hybrid role in Uxbridge. This position involves managing crucial client relationships and ensuring high-quality service delivery. The ideal candidate should have strong customer-facing experience, excellent communication skills, and the ability to handle stock management on-site visits. The role offers a competitive salary of up to £40,000 per year and a supportive team environment.

Benefits

Competitive salary

Hybrid working model

Supportive internal team structure

Qualifications

• Proven experience in a customer-focused role.
• Ability to manage stock and resolve issues effectively.
• Willingness to travel regularly with a valid UK driving license.

Responsibilities

• Serve as the primary point of contact for customers.
• Conduct regular site visits to healthcare facilities.
• Address service issues and maintain customer satisfaction.
• Coordinate with internal teams for service delivery.

Skills

Experience in a customer-facing or field-based service role

Strong communication and interpersonal skills

Excellent organisation and time-management capabilities

Hands-on and practical mindset

Job description

Customer Service Manager – Commercial Linen Services

Location: Hybrid (2 days from home, 3 days on‑site or in‑office)

Salary: Up to £40,000 per year

Hatched Talent Solutions is proud to recruit on behalf of a respected commercial laundry provider delivering essential linen services to healthcare facilities and regional sites across the UK. They’re looking for a hands‑on, organised and customer‑focused Customer Service Manager to oversee client relationships and service delivery within their dedicated region.

This is a field‑based, relationship‑driven role – perfect for someone who enjoys operational oversight, client interaction and problem‑solving in a high‑accountability environment.

About the Role

As Customer Service Manager, you will act as the frontline liaison between the business and its healthcare clients. Your core responsibilities will involve managing site relationships, conducting linen stock checks, addressing service issues and coordinating with internal teams to maintain a high standard of delivery.

Key Responsibilities

• Serve as the primary point of contact for customers across your assigned region
• Conduct regular site visits to hospitals and healthcare facilities
• Carry out accurate stock checks and manage itinerary stock during visits
• Proactively resolve customer issues and maintain service satisfaction
• Maintain a consistent and professional standard of customer care across all touchpoints

What We’re Looking For

• Experience in a customer‑facing or field‑based service role
• Strong communication and interpersonal skills – you’ll be the face of the service
• Excellent organisation and time‑management capabilities
• Hands‑on and practical mindset – confident managing stock, resolving issues and navigating site visits
• Willingness to travel regularly (UK driving licence and access to a vehicle required)
• Experience within the laundry, linen or facilities sector is an advantage but not essential

What’s on Offer

• Competitive salary of up to £40,000 per year
• Hybrid working (2 days from home, 3 days on‑site or in‑office)
• The opportunity to manage key client relationships in a critical service sector
• Supportive and collaborative internal team structure
• A stable and growing business with strong client demand