Customer Service Manager

Universal Business Team; Havant; On-site; GBP 35,000 - 40,000; Full time

Job summary

A rapidly growing business in Havant seeks a Customer Service Manager to lead an expanding team, ensuring outstanding service and driving continuous improvement. The role offers a competitive salary of £35,000 – £40,000, flexible hours, and various benefits including free parking and holidays. The ideal candidate is a proactive leader with strong communication skills and experience in fast-paced environments.

Benefits

Free parking

Auto-enrolment pension

23 days holiday plus bank holidays

Fresh food ingredients provided in the office

Qualifications

• Proactive leader who motivates and empowers their team.
• Strong communication and problem-solving skills.
• Experience in a fast-paced environment with a hands-on approach.

Responsibilities

• Manage customer queries across service and aftercare.
• Lead and develop the customer service team.
• Drive continuous improvements in customer service processes.
• Collaborate with other departments to align service delivery.

Skills

Leadership

Communication

Problem-solving

Adaptability

Job description

Salary: £35,000 – £40,000 (negotiable depending on experience)
Hours: 37.5 hours per week, Monday Friday 9am - 5pm (with a degree of flexibility)
Benefits: Free parking, auto-enrolment pension, 23 days holiday plus bank holidays, fresh food ingredients provided in the office, and more benefits currently under review.

Are you a dynamic leader with a passion for delivering gold-standard customer service? This is an exciting opportunity to join a rapidly growing business that is transforming its sector and investing heavily in people, processes and technology.

As Customer Service Manager, you’ll play a pivotal role in shaping and leading a small but expanding team, ensuring queries are resolved efficiently and professionally while driving continuous improvement across customer care and servicing. With ambitious growth plans and a lively, supportive culture, this role offers genuine scope to make your mark and progress your career.

Key responsibilities include:

• Managing customer queries across service and aftercare, ensuring prompt and professional responses.
• Leading, coaching and developing the customer service team through 1-2-1s and day-to-day guidance.
• Overseeing trials, hires and aftersales support, ensuring high standards of care and follow-up.
• Driving continuous improvements in customer service processes and performance.
• Collaborating with other departments to align service delivery with wider business goals.
• Supporting data monitoring, KPI tracking and contributing to overall operational improvements.

• A proactive, can-do leader who motivates and empowers their team.

• Someone adaptable, confident in managing change and open to fresh ideas.
• Strong communication and problem-solving skills, with the ability to think commercially.
• Experience in a fast-paced environment with a hands-on approach to getting things done.
• Above all, a positive attitude and the drive to deliver outstanding results.

If you’re ready to bring energy, ideas and leadership to a forward-thinking business with exciting growth plans, we’d love to hear from you.

IND25