Customer Service Manager

Deverell Smith Recruitment Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading residential developer in London is seeking an experienced Customer Service Manager who speaks Turkish to manage customer relations from legal completion to warranty. This role involves quality inspections and handling post-completion defects, ensuring high-quality service delivery. The ideal candidate has strong communication skills and a customer-focused mindset. The package offered is around £60k, including car allowance and bonuses, with opportunities for training and development in a supportive environment.

Benefits

Competitive package

Car allowance

Bonus

Training and development

Qualifications

• Fluent Turkish speaker necessary for communication.
• Exceptional service delivery in a customer-facing role.
• Strong verbal and written communication skills required.

Responsibilities

• Manage customer relationships from legal completion through warranty period.
• Conduct quality inspections and property de-snags.
• Handle post-completion defects and coordinate resolutions.

Skills

Fluent Turkish speaker (written and verbal)

Customer-facing experience

Strong communication skills

Problem-solving mindset

Team player

Tools

CRM systems

Electronic defect management systems

Job description

Customer Service Manager (Turkish Speaking) - London

Prestigious Residential Developer | Luxury Development + Multi-Site Support Circa £60k Package (Basic + Car Allowance + Bonus)

An award-winning residential developer is seeking a Turkish-speaking Customer Service Manager to join their team, primarily based at a luxury development in London with additional support provided across their portfolio of high-end sites.

This newly created role has been established due to increasing demand from Turkish-speaking customers and offers an exciting opportunity to work on some of London's most prestigious residential developments.

The Role

As Customer Service Manager, you will be responsible for managing the customer journey from legal completion through to the end of the warranty period, ensuring exceptional service delivery and quality standards are maintained.

Key Responsibilities

• Manage customer relationships from legal completion through warranty period
• Conduct quality inspections and property de-snags using electronic systems
• Handle post-completion defects and coordinate with contractors for prompt resolution
• Attend customer handovers and demonstrate home features and appliances
• Provide Turkish language support to customers across all developments
• Maintain accurate records>
• Identify defect trends and collaborate with project teams
• Monitor site and estate areas to maintain quality standards

What We’re Looking For

• Fluent Turkish speaker (written and verbal) - essential
• Customer-facing experience with proven exceptional service delivery
• Strong communication skills, both verbal and written
• Professional, well-presented, and well-groomed
• Empathetic with ability to deliver difficult news tactfully
• Team player with a positive, "can do" attitude
• Adaptable, personable, and strong relationship builder
• Problem-solving mindset with willingness to learn
• Comfortable using CRM and electronic defect management systems

What’s Not Essential

Construction or property background - we welcome candidates from diverse sectors including hospitality, retail, aviation, or any customer service-focused industry. We value transferable skills and the right attitude.

What’s On Offer

• Competitive package circa £60k including car allowance and bonus
• Work on prestigious, high-end residential developments
• Opportunity to make a real impact in a newly created role
• Supportive team environment with training and development

This is an excellent opportunity for a customer-focused professional who takes pride in their presentation, enjoys building relationships, and wants to work with an elite residential developer.