Customer Service Manager

Healthcare; England; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading service provider in the United Kingdom is looking for an experienced Customer Service Manager to lead their team towards delivering excellent customer care. The role includes managing service operations, ensuring customer retention, and coaching employees. A degree level education or equivalent experience in customer service management is required. The company offers a competitive salary between £40,000 and £50,000, along with 33 days of holiday, a company pension, and private medical benefits.

Benefits

33 Days Holiday

Company Pension

Employee Assistance Programme

On-site Parking

Private Medical

Life Assurance

Qualifications

• Educated to degree level or equivalent and/or experience in customer service management.
• Proven track record of coaching teams.
• Ability to analyze data for operational improvements.

Responsibilities

• Lead customer service team towards delivering excellent customer care.
• Monitor operational aspects of SLA.
• Accountable for retention on portfolio accounts.
• Coach and train customer service employees.

Skills

Excellent verbal & written communication skills

Ability to influence team members

Good attention to detail

Ability to organize tasks

Strong collaboration & influencing skills

Drivers license

Experience in customer service management

Education

Degree level education or equivalent

Job description

About a career with Elis

Elis is an international multi service provider offering textile hygiene and facility services we are a leader in circular services allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us our clients and our planet.
We are looking for an enthusiastic and experienced Customer Service Manager to lead and direct the customer service team towards delivering excellent customer care by focusing on proactive customer relationships people development problem prevention and continuous improvement of the customer service operation.

Your Mission at Elis

Customer Service Focus
Plan and manage customer service operations within cost lines and relevant KPIs.
Improve Customer Service operations to lower customer effort and improve retention.
Monitor operational part of SLA and manage successes/failures.
Responsible for start-up and termination of customers.
Solutions to customer issues within mandate including credit notes within mandate.
Commercial Focus
Accountable for retention on portfolio accounts and ensure standard commercial terms.
Shared responsibility for credit monitoring with shared service.
Leadership
Coach and train customer service employees (office and field based) to ensure right competence levels.
Manage all Customer Service resources including personnel.
Continuous improvement
Operational improvements on New Business and Quotes process and procedure.
Improvement initiatives for CS operations.
Operational improvements on plant and CU level (influence).
Identify and implement opportunities for problem prevention.

What will make you stand out

• Excellent verbal & written communication skills.
• Ability to listen to and influence peer group and department team members.
• Good attention to detail and the ability to analyse data.
• Continuously improve the department and/or team.
• Ability to organise self and others to ensure tasks are carried out in a timely manner.
• Strong collaboration & influencing skills across departmentsand sites.
• Drivers license.
• Educated to degree level or equivalent and/or experience in customer service management and coaching teams with a track record of success.

Whats on offer

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• On-site Parking
• Private Medical
• Life Assurance

National structure to facilitate ambition.
Competitive Salary plus bonus
33 days holiday per year
Company Pension
Private Medical
Working with a great team

Interested

Then apply online! Your contact person:

ClaudiaCronin
HR & Talent Resourcing Manager
Tel:

Required Experience:

Manager

Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Department / Functional Area: Customer Service

Experience: years

Vacancy: 1

Yearly Salary Salary: 40000 - 50000