Customer Service Manager

Hartley Resourcing; Eastleigh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A successful company in Eastleigh is seeking a Customer Support Manager to oversee a small team and ensure exceptional customer service. The ideal candidate will have supervisory experience and strong communication skills, handling escalated queries and reporting on performance. This role requires attention to detail and problem-solving skills in a fast-paced environment, with free parking offered as a benefit.

Benefits

Free parking

Qualifications

• Previous office-based supervisory experience in a customer service role.
• Ability to lead and motivate a small team.
• Resilient in a fast-paced environment.

Responsibilities

• Manage a small team and support various business areas.
• Handle escalated customer queries and day-to-day enquiries.
• Report on team performance and customer service metrics.

Skills

Supervisory experience

Strong communication skills

Attention to detail

MS Excel proficiency

Problem-solving skills

Job description

We are looking for a Customer Support Manager with supervisory experience to work for a successful company based near Eastleigh. This is a busy and varied role where you will have 3 direct reports and will work closely with other departments to ensure processes run smoothly. Within your role you will be required to build relationships at all levels with customers and internally and you must have a warm and approachable nature. You will also be required to oversee a variety of admin based tasks and must enjoy a varied role that incorporates all areas of the business. You must have an excellent telephone manner and a high attention to detail as well as the ability to juggle a number of tasks at the same time.

The role

Working as part of the management team, this is very much a customer service driven role where you will be supporting many areas of the business. You will be responsible for the day to day management of a small team and will be dealing with customers with regards to escalated queries. You will also be required to deal with day to day enquiries with regards to products, delivery issues and order queries. There is a large amount of administration within the role that requires a good attention to detail. It will be busy and at times you will need to juggle a number of different tasks. As part of your role you will be responsible for reporting. This is an excellent opportunity for someone who is passionate about providing a high level of Customer Service and Sales Support.

The ideal candidate

In order to be considered for this role, you will have previous office based supervisory experience in a Customer Service driven role. You will also need to have strong communication skills and the ability to lead and motivate a small team. You must be confident and professional in your approach and need to have a friendly, personable and welcoming manner. A good level of MS Excel is essential and it is vital that you are resilient and able to work in a fast-paced and pressurised environment. Problem solving skills are crucial as you will be thrown all sorts of challenges! The working environment is relaxed but busy and you will need to be calm in your approach.

Additional information

This company offer free parking. If you have the relevant experience please apply now. Due to the high volume of applications we are receiving at the moment we will be unable to respond to individual applications, so please assume you have not been successful if you have not been contacted within 4 working days.