Customer Service Leader - Logistics & Transportation

Adecco; Stockport; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading logistics and transportation company in the UK is seeking a Customer Service Manager to lead a team and enhance customer satisfaction. In this full-time position, you will develop strategies, monitor performance, and build client relationships in a lively environment. The role offers a competitive salary range of £27,000 to £35,000 and opportunities for professional growth. Ideal candidates will have a proven background in customer service management and excellent communication skills.

Benefits

Competitive Salary

Dynamic Work Environment

Career Growth

Work-Life Balance

No Driving Required

Qualifications

• Proven experience in customer service management, preferably within the UK Pallet network.
• Exceptional communication and interpersonal skills.
• A proactive attitude and a knack for problem-solving.
• Strong organizational skills and the ability to manage multiple priorities.
• A passion for teamwork and a commitment to delivering outstanding customer experiences.

Responsibilities

• Lead a passionate team dedicated to providing outstanding service.
• Develop and implement strategies to enhance customer satisfaction.
• Build strong relationships with clients to meet their needs efficiently.
• Monitor team performance, providing coaching and support.
• Collaborate with other departments to resolve issues.
• Analyse customer feedback to improve service offerings.

Skills

Communication

Interpersonal Skills

Problem-Solving

Organizational Skills

Teamwork

Job description

A leading logistics and transportation company in the UK is seeking a Customer Service Manager to lead a team and enhance customer satisfaction. In this full-time position, you will develop strategies, monitor performance, and build client relationships in a lively environment. The role offers a competitive salary range of £27,000 to £35,000 and opportunities for professional growth. Ideal candidates will have a proven background in customer service management and excellent communication skills.