Customer Service Leader – Checkout & Cash Office

BM Stores; Stratford-upon-Avon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer in Stratford-upon-Avon is seeking a Customer Service Manager to lead the checkout and cash office areas. You will motivate the front-end team to deliver excellent service, oversee stock and cash control procedures, and support team development. The ideal candidate will have experience in retail management, strong numeracy and problem-solving skills, and a passion for exceptional customer service. This role offers competitive salary, bonus potential, and opportunities for career progression.

Benefits

Competitive salary + bonus potential

Up to 33 days’ holiday

10% discount at B&M and Heron Foods

Clear career path with real progression opportunities

Exclusive colleague perks & wellbeing support

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• Flexible, hands-on attitude with great people skills.
• Passion for retail and delivering exceptional customer service.

Responsibilities

• Lead and motivate the front-end team to deliver excellent service.
• Be a visible and approachable leader for customers and colleagues.
• Coach team members to build their skills and confidence.
• Oversee stock and cash control procedures ensuring compliance.
• Support a great store culture and contribute to a positive workplace.

Skills

Team management

Customer service

Numeracy

Problem-solving

People skills

Job description

A leading UK retailer in Stratford-upon-Avon is seeking a Customer Service Manager to lead the checkout and cash office areas. You will motivate the front-end team to deliver excellent service, oversee stock and cash control procedures, and support team development. The ideal candidate will have experience in retail management, strong numeracy and problem-solving skills, and a passion for exceptional customer service. This role offers competitive salary, bonus potential, and opportunities for career progression.