Customer Service & Export Coordinator

Michael Page (UK); Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global manufacturing and distribution company is seeking a Customer Service & Export Coordinator in Leeds. The successful candidate will handle export documentation, negotiate freight costs, and ensure excellent service to B2B customers. Responsibilities include processing orders, monitoring stock, and producing shipping documents. The role offers a generous salary, flexible working hours, and benefits such as free food and onsite parking. Ideal for someone detail-oriented with export experience.

Benefits

Generous Salary

Free food provided

Free parking onsite

Generous holiday allowance

Christmas shut down

Qualifications

• Experience with Export Documentation and Export regulations.
• Strong attention to detail is necessary.
• Prior experience working with B2B customers.

Responsibilities

• Provide quotations and process orders for global B2B customers.
• Monitor stock levels to meet customer demand.
• Negotiate freight costs with suppliers.
• Plan and arrange dispatch of international sales orders.
• Produce accurate export documentation.
• Provide excellent customer service via phone and email.
• Take ownership of customer issues.

Skills

Export Documentation

Attention to detail

B2B customer experience

Teamwork

Job description

• Customer Service & Export Coordinator
• Global Manufacturing & Distribution

About Our Client

Page Group are delighted to be supporting an industry leading, Global Manufacturing & distributor, in their search for a new Customer Service & Export Coordinator. Our client prides themselves on providing the best working environment for their staff, and this translates into providing a world class service to their B2B customer base.

Job Description

• Work with global B2B customers to provide quotations and process orders in line with customer requirements
• Monitor stock levels to ensure products meet expected customer demand
• Negotiate freight costs with existing suppliers taking into accounts costs, reliability and service
• Plan and arrange the dispatch of international sales orders via air, sea and land, including accurate shipping documents
• Produce relevant and accurate export documentation based on customer requirements or specific country regulations, including Certificate of Origins etc
• Provide a world class level of service to customer via phone and email
• Take ownership of assigned customer issues, handling sensitively and proactively with minimal impact to the customer

The Successful Applicant

• Experience with Export Documentation and Export regulations
• Strong attention to detail
• Experience working with B2B customers
• Ability to work as part of a team

What's on Offer

The role of Customer Service & Export Coordinator will join a growing business based in Leeds. The role offers:

• Generous Salary
• 08-30 to 16-30 Monday to Friday (some flexibility)
• Free food provided, plus 2 additional breaks
• Free parking onsite
• Generous holiday allowance
• Xmas shut down