Customer Service Executive Customer Service Executive

Stonegate Group; Monkspath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pub operator in the UK is seeking a Customer Service Executive to join their team at the Pub Support Centre in Solihull. This position involves assisting Managers, Tenants, and Publicans with orders and queries. The role offers valuable experience and the chance to develop service and sales skills for future opportunities within the company. Comprehensive benefits, including annual leave and discounts, are provided.

Benefits

25 days of annual leave plus bank holidays

Bonus Scheme

Discounted Private Medical Insurance

Discounts on Dental Insurance

Reward Card for discounts on food and drinks

Life Assurance

Early access to pay

High street discounts

Discounted gym membership

Learning & Development programmes

Qualifications

• Previous experience in a customer service environment.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Assist Managers, Tenants and Publicans with queries.
• Support with placing orders.

Skills

Communication skills

Customer service experience

Job description

Overview

Based at our Pub Support Centre in Solihull, our Customer Contact Centre speaks with Managers, Tenants and Publicans to assist with placing orders and support them with queries, enabling them to run fantastic pubs. We are looking for someone who is a great communicator and has experience working within a customer service environment.

Role Details

Stonegate Group is the UK's largest operator of pubs, bars, and late-night venues, with brands including Slug & Lettuce, Be At One and Popworld. We are looking for a Customer Service Executive to join the team on a contract basis until May 2026. This role offers an opportunity to start your journey within the office environment of the world’s biggest pub company and develop service and sales skills for future roles within the business.

Benefits

• 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
• Bonus Scheme
• Access to discounted Private Medical Insurance through Vitality
• Exclusive discounts on Dental Insurance
• Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate
• Life Assurance which gives access to Help @ Hand
• Access to your pay early via Stream
• The Stonegate Xtra portal with access to a wide range of high street discounts and offers
• Discounted access to David Lloyd membership
• Award winning Learning & Development programmes to drive your career