Customer Service Executive

ARNOLD CLARK AUTOMOBILES LIMITED; Stoke-on-Trent; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automobile retailer in Stoke-on-Trent is seeking a Customer Service Executive to enhance the customer experience in their Vauxhall branch. This role, known as Product Genius, focuses on communicating product knowledge to help customers make informed decisions. Ideal candidates should be enthusiastic, team-oriented, and eager to progress into car sales. The position includes training and development opportunities.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

Access to a GP 24/7

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Discount on new and used vehicles

Qualifications

• Eager to progress within the role to car sales.
• Full UK driving licence required.
• Ability to work independently and as part of a team.

Responsibilities

• Assist with showroom presentation and advertising.
• Support the Sales department and deliver excellent customer experience.
• Organise and accompany customers on test drives.

Skills

Customer service

Communication skills

Teamwork

Initiative

Job description

Overview

We're currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Stoke on Trent and help customers get excited about our products. At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You\'ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We\'d expect you to be a great team player, who is looking for clear career progression into car sales.

Responsibilities

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery
• Be a confident communicator with a positive attitude to achieve great results
• Willingness to go the extra mile
• A full UK driving licence
• Ability to work well on your own initiative and as part of a team
• Desire to progress within the role to car sales

Qualifications and Requirements

• One of our company values is progression, so it's vital you are eager to progress within this role to car sales
• Hours are a five-day week on a set rota that includes weekends (38 hours per week)
• Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check

Benefits

• 33 days' holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth - access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• Discount on new and used vehicles; contributory pension scheme

Additional information

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.