Customer Service Executive

Summit Recruiters; Northampton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency located in Northampton is seeking a Customer Service Executive for a 12-month contract. The role focuses on responding to customer enquiries, processing orders, and maintaining records efficiently. Ideal candidates will possess strong communication and organisational skills, with a proactive approach to problem-solving. Full training will be provided, making this an excellent opportunity for individuals looking to start or progress their careers in customer service. Benefits include competitive salary, bonus, and hybrid working.

Benefits

Competitive salary + bonus

Finish at 1pm every Friday

Free on-site parking

Hybrid working

Qualifications

• Previous experience in customer service or internal support roles is helpful but not essential.
• Strong communication and organisational skills are necessary.
• Ability to work independently as well as part of a team is required.

Responsibilities

• Respond to customer enquiries with professionalism and care.
• Process and progress orders to meet deadlines.
• Liaise with internal teams and global contacts to provide updates.

Skills

Strong communication skills

Organisational skills

Proactive problem-solving

Ability to work independently

Team collaboration

Education

GCSE English and Maths (Grade C or above or equivalent)

Relevant qualification in Customer Service

Job description

Do you thrive on helping others and enjoy solving problems? Are you organised, friendly, and motivated by delivering excellent service every day? If so, we'd love to hear from you.

About the Role

We're looking for a Customer Service Executive to join our team on a 12-month contract. In this role, you'll be at the heart of our customer support, ensuring enquiries are handled quickly and efficiently. You'll process orders, manage records, and work closely with colleagues across departments to keep everything running smoothly.

Key Responsibilities

• Responding to customer enquiries with professionalism and care
• Processing and progressing orders to meet deadlines
• Liaising with internal teams and global contacts to provide updates
• Maintaining accurate records and systems
• Supporting customers with complaints and returns, ensuring fair resolutions
• Promoting and maintaining online eShop functions

What We're Looking For

• Previous experience in customer service or internal support roles is helpful but not essential
• Strong communication and organisational skills
• Ability to work independently as well as part of a team
• A proactive approach to building relationships and solving problems
• Positive attitude and willingness to learn — full training will be provided

Qualifications

• GCSE English and Maths (Grade C or above, or equivalent)
• A relevant qualification in Customer Service or a related subject is desirable but not essential

Benefits

• Competitive salary + bonus
• Finish at 1pm every Friday
• Free on-site parking
• Hybrid working