Customer Service Executive

Stonegate Company Ltd.; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major pub company is seeking a Customer Service Executive based at their Pub Support Centre in Solihull. The role focuses on assisting managers and publicans with orders and queries. Ideal candidates will have a background in customer service and strong communication skills. The company offers extensive benefits including 25 vacation days, flexible support, and professional development opportunities, fostering a supportive work environment.

Benefits

25 days of annual leave plus 8 bank holidays

Bonus Scheme

Discounted Private Medical Insurance

Discounts on Dental Insurance

Reward Card for food and drinks discounts

Life Assurance

Early pay access via Stream

High street discounts

Discounted access to David Lloyd membership

Learning & Development programmes

Qualifications

• Experience working within a customer service environment.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Assist Managers, Tenants, and Publicans with placing orders.
• Support with queries to enable effective pub operations.

Skills

Great communication

Customer service experience

Job description

What makes Stonegate a great place to work?

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, with well-loved brands like Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

We are looking for a Customer Service Executive to join the team on a contract basis until June 2026. We'd love to hear from you if you're looking to start your journey within the office environment of the world’s biggest pub company. We value development and this role will allow you to grow service and sales skills that prepare you for future roles within the greater business.

Based at our Pub Support Centre in Solihull, is our Customer Contact Centre, where we speak to our Managers, Tenants and Publicans assisting them with placing orders and supporting them with all sorts of queries, allowing them to do what they do best – run fantastic pubs! We are looking for somebody who is a great communicator and has experience working within a customer service environment.

At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.

• 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year

• Bonus Scheme

• Access to discounted Private Medical Insurance through Vitality

• Exclusive discounts on Dental Insurance

• Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate

• Life Assurance which gives access to Help @ Hand

• Access to your pay early via Stream

• The Stonegate Xtra portal with access to a wide range of high street discounts and offers

• Discounted access to David Lloyd membership

• Award winning Learning & Development programmes to drive your career

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on [e-mail].

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Job Reference: KM1463885SolCSE